Dispatch Operator

Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

As a Security Officer Full Time DoD Security Clearance Dispatch Operator in King Of Prussia, PA, you will serve and safeguard clients in a range of industries such as Aero/Defense, and more. As a Dispatcher supporting an aerospace and defense location, you will coordinate communications, monitor alarm and access-control activity, document incidents, and dispatch appropriate personnel in response to security-related needs. You will provide outstanding customer service while helping to maintain an orderly environment and support a visible, responsive presence. Join Allied Universal’s agile, reliable, innovative team, where a caring culture, teamwork, and integrity guide every interaction.

Position Type: Full Time

Pay Rate: $28.58 / Hour

Job Schedule:

DayTimeTue03:00 PM - 11:00 PMWed03:00 PM - 11:00 PMThur03:00 PM - 11:00 PMFri03:00 PM - 11:00 PMSat03:00 PM - 11:00 PM

As part of our hiring process, we would like to remind you that an active Department of Defense (DoD) Top Secret Clearance is a requirement for this position. Verification of this clearance will be conducted as part of the pre-employment screening process.  If you do not have an active clearance, we encourage you to explore opportunities that may align with your qualifications and experience.

Access Control/Badge Experience (B201)

• Candidates must demonstrate familiarity with access control systems and badge management. This includes understanding how to issue, revoke, and manage access badges for employees and visitors.

Alarm Panel Experience (B202)

• Candidates should have experience operating alarm panels, including knowledge of alarm activation, deactivation, and troubleshooting basic issues. This experience is crucial for maintaining security protocols within the organization.

Comfortable Using Computer or Tablet (B204)

• Proficiency in using computers or tablets is essential. Candidates should be comfortable navigating various software applications, including email, spreadsheets, and other relevant tools necessary for daily operations.

CPR Certification (B205)

• Candidates must possess a valid CPR certification. This certification is vital for ensuring the safety and well-being of employees and clients in emergency situations.

Customer Service Experience (B219)

• A background in customer service is required. Candidates should demonstrate strong communication skills, problem-solving abilities, and a commitment to providing excellent service to clients and colleagues.

What You'll Do:

• Provide customer service to clients by carrying out security-related procedures, site-specific policies, and/or emergency response activities at an aerospace and defense location.
• Receive, prioritize, and dispatch calls for service, alarms, incidents, and requests to appropriate personnel in accordance with site procedures.
• Monitor communication systems and maintain accurate logs of dispatch activity, incidents, notifications, and follow-up actions.
• Respond to incidents and critical situations in a calm, problem-solving manner, communicating relevant information to site personnel and emergency responders as needed.
• Conduct regular and random patrols around the business and perimeter as assigned, with working environments and conditions varying by location.

Minimum Requirements:

• Possess an active DoD Top Secret Clearance.
• Comfortable using a computer or tablet preferred.
• Alarm panel experience preferred.
• Customer service experience preferred.
• Access control and badge experience preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Requisition ID

2026-1747284