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Highgate

Hospitality and travel-focused venture capital

Guest Services Agent

Hotel Guest ServicesUpdated on Nov 10
Part-timeRoseville, CA, USA$22.50 /hrIn-person

About the Job

Requirements

  • A high school diploma or equivalent is required.
  • Computer experience is required.
  • The ability to communicate effectively, verbally and in writing, with employees and guests at all levels in an attentive, friendly, courteous, and service-oriented manner is required.
  • The ability to listen to, understand, and clarify concerns raised by employees and guests is required.
  • The ability to multitask and prioritize departmental functions to meet deadlines is required.
  • The ability to stand during the entire shift is required.
  • The ability to exert up to 20 pounds of force occasionally and/or up to 10 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects is required.
  • Attendance must be maintained according to scheduling needs, which may vary.
  • The ability to comply with hotel standards and regulations for safe and efficient operations is required.
  • The ability to handle problems by anticipating, preventing, identifying, and solving them is required.
  • The ability to understand and apply complex information and data from various sources to meet objectives is required.
  • The ability to cross-train in other hotel-related areas is required.
  • The ability to maintain confidentiality of information is required.
  • The ability to show initiative by anticipating guest or operational needs is required.

Responsibilities

  • Greet and welcome guests approaching the Front Desk in accordance with hotel standards.
  • Maintain proper operation of the PBX console and ensure hotel standards are met, if applicable.
  • Answer guest inquiries about hotel services, facilities, and hours of operation in a timely manner.
  • Log and deliver packages, mail, and messages to guests and meeting rooms.
  • Review the Front Office log and Trace File daily.
  • Answer guest inquiries regarding restaurants, transportation, entertainment, and other local information.
  • Follow cash-handling and credit policies.
  • Stay informed about rates, packages, and special promotions listed in the Red Book.
  • Be familiar with all in-house groups and with closed-out and restricted dates.
  • Obtain necessary information when taking room reservations and follow the rate-quoting scenario.
  • Be familiar with hospitality terminology and emergency procedures, and assist with emergencies as needed.
  • Handle guest check-ins and checkouts in a friendly, efficient, and courteous manner.
  • Use proper two-way radio etiquette when communicating with other employees.
  • Operate all relevant aspects of the Front Desk computer system.
  • Complete tasks and duties on the shift checklist in a timely and efficient manner.
  • Complete a bucket check, room rate verification report, and housekeeping report.
  • Balance and prepare individual paperwork for shift closing according to hotel standards.
  • Maintain and market promotions and guest programs.
  • Maintain a clean work area.
  • Assist guests with safe deposit boxes.
  • Attend required hotel meetings and trainings.
  • Maintain required standards of personal appearance and grooming, including wearing the proper uniform and nametag.
  • Maximize productivity, identify problem areas, and assist in implementing solutions.
  • Perform other duties as requested by management.

Desired Qualifications

  • Experience in a hotel or related field is preferred.
  • Customer service experience is preferred.
  • College coursework in a related field is helpful.

About the Company

Highgate

Hospitality and travel-focused venture capital

HTV is the venture capital arm of Highgate, funding early-stage and growth-stage technology companies that serve the hospitality and travel industries, with a focus on Seed and Series A rounds in North America and Europe. It backs startups in areas like revenue management, B2B marketplaces, business intelligence, alternative accommodations, and restaurant tech, providing capital and strategic support to help them scale. HTV stands out by combining hospitality domain expertise with venture funding, leveraging Highgate’s asset base of over 500 owned or managed hotels, 84,000+ rooms, and more than $20 billion in assets under management to accelerate portfolio growth. Its goal is to grow tech-enabled hospitality and travel ecosystems by aligning portfolio company success with Highgate’s network, resources, and strategic interests.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
New York City, New York
Founded
Not listed

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