Guest Experience Agent

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

On Colombia’s Caribbean coast, in the historic city of Cartagena, Four Seasons is revitalizing a collection of landmark buildings dating as far back as the 16th century. Experience the authentic charm of the Getsemaní neighbourhood, where timeless style infuses the 131 accommodations, including 27 suites. Connect to the lively social scene in four restaurants and lounges. Entertain in two ballrooms. Then unwind at the Spa, Fitness Centre and two rooftop pools. With timeless style and legendary service, Four Seasons is shaping Cartagena’s new cultural focal point.

Acerca del rol:

Responsable de crear experiencias memorables y personalizadas para los huéspedes, anticipándose a sus necesidades y coordinando detalles que superen sus expectativas. Colabora estrechamente con las diferentes áreas del hotel para garantizar experiencias excepcionales alineadas con los estándares de Four Seasons.

Lo que vas a hacer:

• Brindar experiencias memorables y atención personalizada a los huéspedes.
• Gestionar la experiencia de huéspedes VIP, repetitivos y casos especiales.
• Atender y dar seguimiento a solicitudes, comentarios, quejas e incidencias.
• Coordinar con las áreas operativas la correcta ejecución de experiencias y requerimientos.
• Administrar preferencias de huéspedes y promover experiencias y amenidades.

Requisitos:

• Deseable tecnólogos, profesionales o estudiantes de carreras afines como: Administración turística y hotelera, Administración de servicios.
• Mínimo 6 meses de experiencia en roles de atención al huésped en hoteles.
• Inglés avanzado (+C1)
• Conocimiento de las atracciones locales de la ciudad y sus alrededores
• undefinedLo que ofrecemos:Contrato a término indefinido directamente con el Hotel.Service ChargeComidas gratuitas para los empleadosServicio de lavandería gratuito para los uniformes de los empleadosExcelente formación y oportunidades de desarrolloundefined