Full-Time
Guest Service Representative
LBA Hospitality
Hotel management and development
No salary listed
Birmingham, AL, USA
In Person
 Administrative & Executive Assistance (1) |
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- Pass appropriate security clearances as required by company policy.
- Have a high school diploma or equivalent.
- Demonstrate honesty and trustworthiness due to access to guestrooms and property.
- Be able to stand, lift, bend, stretch, reach, see, hear, read, concentrate, think, and communicate as required for the role.
- Be able to push or pull 60 pounds unassisted and lift or carry 30 pounds unassisted.
- Be proficient in written and verbal English.
- Be computer literate and able to operate the property management system to post charges, compute bills, collect payments, and make change.
- Have problem-solving and conflict-resolution skills.
- Be able to multitask while remaining focused on associate and guest service.
- Be able to communicate with guests and coworkers and accurately receive, transmit, and relay mail, phone, and written messages.
- Maintain certification from a responsible authority, as applicable.
- Be available to work any day or shift, including weekends.
- Provide excellent guest service in an efficient, courteous, and professional manner while following hospitality standards, guidelines, and procedures.
- Execute selling strategies to enhance hotel revenue.
- Support total front-office operations and act as Manager on Duty when needed or scheduled.
- Respond immediately to guest requests and represent the hotel during morning and afternoon hours.
- Maintain thorough communication with management staff.
- Greet and register guests, provide room assignments, protect guest privacy, and accommodate special requests when possible.
- Promote and sell hotel services and amenities.
- Promote repeat business by offering future reservations and recommending alternate same-brand products.
- Identify potential sales leads through guest interactions and report them to the appropriate individual.
- Keep housekeeping and other departments informed of special requests, late check-outs, and special-needs areas.
- Check credit cards for validity before the end of each shift.
- Learn and utilize the property management system.
- Ensure cash, checks, and miscellaneous departments are balanced at the end of each shift.
- Assist in food and beverage, housekeeping, laundry, cleanliness, and other hotel areas as needed for guest satisfaction.
- Maintain a clean and professional lobby and dining area, including dusting, vacuuming, and cleaning tables.
- Maintain thorough knowledge of and follow emergency procedures and safety standards.
- Report or correct hazardous conditions immediately.
- Report unusual occurrences or requests to the manager.
- Use the Service Recovery Log and other communication logs for shift-to-shift handoff.
- Maintain stock and cleanliness in the market area.
- Follow approved laundry procedures and assist with operating washers and dryers and folding linen where applicable.
- Perform other duties as assigned, including assisting in laundry, housekeeping, or food and beverage.
- Experience in service, sales, telesales, or guest-relations industries is preferred.
LBA Hospitality is a hotel management and development company. The company manages branded hotels and supports development, operations, revenue management, sales, accounting, food service, and guest experience. It serves hotel owners, brand partners, travelers, employees, lenders, and local communities. Its operating model centers on property teams connected to regional leadership and centralized revenue, sales, finance, technology, and human-resources functions. Teams work across hotel operations, guest service, housekeeping, food service, revenue, sales, accounting, and maintenance. Work depends on consistent execution across customer-facing locations, operational teams, supply networks, and centralized support functions.
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