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PENN Entertainment

Operates casinos, racetracks, and online betting

Swing Shift Player Services Cashier

Checkout & Customer ServiceUpdated on Nov 12
Full-timeJackpot, NV, USAIn-person

About the Job

Requirements

  • Must be at least 21 years of age.
  • Prior computer experience is required.
  • Ability to perform arithmetic using whole numbers, fractions, and decimals, including U.S. money and common units of measurement.
  • Ability to read and interpret documents in English and communicate verbally in English; written English communication may also be required.
  • Ability to operate an adding machine and have basic computer skills.
  • Ability to apply common-sense understanding to written, oral, or diagrammed instructions and solve problems in standardized situations.
  • Must qualify for licenses and permits required by federal, state, and local regulations.
  • Must be able to stand, handle objects, reach, talk, hear, and perform the listed physical activities; lift or move up to 50 pounds as required.
  • Must be able to work in areas with moderate to very loud noise and unrestricted secondhand tobacco smoke.

Responsibilities

  • Provide outstanding service to internal and external guests.
  • Safeguard company funds and maintain accurate accountability of funds.
  • Promote the property's facilities, services, programs, and events.
  • Follow department and property guest-service policies and procedures, and comply with uniform appearance standards while on duty.
  • Maintain confidentiality of information disclosed by Cactus Petes entities or guests.
  • Redeem coins, tickets, chips, and guest cash checks.
  • Handle and route paperwork properly.
  • Assist guests with mychoice and enter membership information into the computer.
  • Enter current event information into event codes and issue replacement guest cards.
  • Assist with marketing promotions and player events involving the promotions department and mychoice.
  • Help members redeem points for cash back and, when available, merchandise.
  • Support the back office, Casino Services Manager, Executive Hosts, and Marketing Department.
  • Resolve guest problems or perceived inconveniences, whether positive or negative in nature.
  • Assist in meeting arriving bus groups.
  • Serve as a sales representative and central information center, typically as the first point of guest contact.
  • Make casino announcements when requested.
  • Provide complimentary items when warranted by guest play.
  • Handle cleaning products, equipment, and supplies safely.
  • Respond to reasonable guest requests or connect guests with the appropriate person for assistance.

Desired Qualifications

  • Prior cash-handling experience is preferred.
  • Experience with point-of-sale systems, data entry, Microsoft programs, Windows, and the internet is preferred.
  • A high school diploma or GED is preferred.

About the Company

PENN Entertainment

Operates casinos, racetracks, and online betting

Penn Entertainment runs a nationwide network of casinos and racetracks and builds a strong online gaming and sports betting platform. It operates 42 casinos and racetracks across 19 states, alongside a digital sports betting and iGaming presence and sports media properties. Its products work by combining physical venues with online platforms so customers can bet, play casino games, or follow sports content across both in-person and digital channels, using a unified account and cross-channel experiences. Compared with competitors, the company differentiates itself with its large, diverse footprint and its omni‑channel approach that links land-based gaming, online wagering, and media partnerships into one ecosystem. The company’s goal is to lead the North American gaming industry by growing its community of players and expanding its integrated entertainment experiences across physical venues, online platforms, and media.

Company size
5,001-10,000
Company stage
IPO
Headquarters
Wyomissing, PA
Founded
1972

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