Client Service Representative
About the job
- At least 1 year of in-person customer service experience.
- A high school diploma or equivalent is required.
- Proficiency with Microsoft Office, internet navigation, and messaging programs.
- Fluent English speaking and reading skills are required.
- Manage multi-line phone systems by answering calls, gathering information, and routing messages to the appropriate departments.
- Schedule appointments and handle check-ins and check-outs for specialty and emergency visits.
- Provide compassionate and professional support to clients, including during high-stress or emergent situations.
- Assist with walk-in euthanasia cases, including discussing cremation options.
- Process payments, deposits, and invoices using various payment methods.
- Maintain and update client accounts, records, and paperwork accurately.
- Follow established protocols to escalate urgent cases in the Emergency Room.
- Monitor and communicate accurate wait times for Emergency Room clients.
- Rotate through phone support shifts and handle all incoming calls.
- Coordinate the use of exam rooms efficiently.
- Keep the front desk, lobby, and exam rooms clean and organized.
- Scan documents into patient charts and maintain accurate records.
- Send appointment reminders by email, phone, or text.
- Verify that upcoming appointments are scheduled correctly, confirmed, and supported by all necessary records.
- Oversee memorial and cremation products for clients.
- Collaborate with the Referral Coordinator to manage appointments from referring veterinarians.
- Take on other duties as assigned to support hospital operations.
- Fluency in multiple languages is a plus.
- One year of experience in the veterinary or human medical field is preferred.
- Familiarity with payment collection processes is preferred.
- Experience managing multi-line phone systems is preferred.
- Proven ability to maintain high accuracy in data entry is preferred.
- Knowledge of EzyVet or similar medical record systems is preferred.
About the company
Ethos Veterinary Health operates a nationwide network of more than 140 specialty and emergency veterinary hospitals across North America. It brings together over 1,500 specialized veterinarians who treat nearly 2 million pets each year. Hospitals in the network share advanced diagnostic tools and apply a scientific, evidence‑based approach to patient care, enabling collaboration across sites and access to specialized expertise. What makes Ethos different is the combination of a large, integrated network with deep specialty medicine and a focus on high-quality outcomes and professional collaboration, rather than isolated clinics. The company’s goal is to raise veterinary standards by delivering expert, evidence‑based care and to provide rewarding careers for veterinary professionals while advancing pet health.
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Woburn, Massachusetts
Founded
2015
Get referred to Ethos Veterinary Health
See people who can refer or advise you
Simplify's Take
What believers are saying
- VetRec reached 600 doctors and 900 staff by August 2026.
- Ethos opened 2026 ER Immerse recruiting across Texas, Florida, and California.
- Leslie Storms became president on December 1, 2025, restoring permanent leadership.
What critics are saying
- FTC order limits specialty acquisitions near rivals through 2032, capping roll-up growth.
- Leadership churn from Ryan Buck to Leslie Storms signals strategic instability in 2025.
- Sambolin litigation over hospital care keeps malpractice and reputational risk alive.
What makes Ethos Veterinary Health unique
- 140+ specialty and emergency hospitals give Ethos dense referral coverage.
- Ethos Discovery and clinical trials embed research into daily hospital operations.
- VetRec partnership adds enterprise AI recordkeeping across specialty and emergency workflows.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Health Savings Account/Flexible Spending Account
Paid Vacation
Paid Sick Leave
401(k) Retirement Plan
401(k) Company Match
Wellness Program
Flexible Work Hours
EAP
Training Programs
Company News
Following an extensive RFP process, Ethos selected VetRec for its collaborative approach, strong alignment with Ethos' commitment to medical excellence, and its focus on continuous improvement and innovation.
Terravet invested a total of $14.5 million to buy the building and retrofit the space, with an additional investment from Ethos Veterinary Health.
In its ongoing efforts to promote responsible pet care in Aruba, Stimami Sterilisami is proud to announce an exclusive partnership with VSH Veterinary Specialty Hospital for this year's campaign.
Clay joins VBG from Ethos Veterinary Health, where he was the Director of Divisional Operations.
Sandra Faeh, DVM, will serve as the first Chief Veterinary Officer of NVA’s General Practice (“NVA GP”) business, while Dr. Stacy Burdick, DVM, MBA, DACVIM (SAIM), has been appointed as Chief Medical Officer of Ethos Veterinary Health (“Ethos”).