Full-Time
Senior Director of Business Intelligence
Posted on 2/21/2026
Fusion Connect
1,001-5,000 employees
Managed service provider for UCaaS, SD-WAN
No salary listed
Remote in USA
Remote
 Data & Analytics (2) |
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- Bachelor's or Master’s degree in Business, Computer Science, Data Science, Statistics, Engineering, or a related field.
- 8+ years of experience in Business Intelligence, Data Analytics, or related roles, with at least 3+ years in a leadership role with direct team management and cross-functional collaboration
- Own and evolve the BI strategy aligned with overall business objectives, driving a data-informed culture across the organization.
- Lead, mentor, and scale a high-performing BI team, analysts and data engineer.
- Collaborate with senior leadership to define key metrics, KPIs, and dashboards to measure business performance.
- Design and oversee the implementation of a robust data architecture and reporting infrastructure to ensure timely, accurate, and scalable insights.
- Partner with IT to ensure data governance, quality, and security best practices are in place.
- Champion the adoption of self-service analytics tools and practices, empowering business users with accessible and trustworthy data.
- Develop and enforce standards for data visualization, reporting, and storytelling across teams.
- Drive continuous improvement in BI processes, tools, and technologies to enhance data capabilities.
- Manage vendor relationships and evaluate new tools or platforms that can enhance the BI ecosystem.
- Translate complex data insights into clear business recommendations and communicate them to executive stakeholders.
- Experience in SaaS or Telecom industry
- Familiarity with data privacy regulations (e.g., GDPR, CCPA) and data governance frameworks.
- MBA or advanced degree in a quantitative or business-related discipline.
- Hands-on experience with AI/ML-based analytics or predictive modeling is a plus
Fusion Connect provides managed services for business communications, secure networks, and hosted collaboration. It offers UCaaS, SD-WAN, and SBCaaS on a subscription basis to US SMEs and large enterprises, delivering cloud-based tools for voice, video, messaging, and secure networking. It differentiates itself with a 100% UCaaS uptime guarantee and service credits, supported by award-winning customer service. Its goal is to help businesses maintain continuity and efficiency through dependable, secure communications and collaboration, backed by strong support and growth plans.
Company Size
1,001-5,000
Company Stage
Debt Financing
Total Funding
$264.7M
Headquarters
New York City, New York
Founded
1997
Simplify's Take
What believers are saying
- Ken Worcester joined as CRO on Oct 28, 2025, to accelerate revenue growth.
- $85M Hark Capital loan funds talent, tech, and infrastructure investments.
- Elizabeth Schneider promoted to lead channel strategy expansion.
What critics are saying
- RingCentral captures 25% more mid-market share with cheaper AI Teams bundling.
- Microsoft's direct Teams Phone push erodes 30% of reseller margins now.
- New $85M debt breaches covenants if churn hits 15% YoY next year.
What makes Fusion Connect unique
- Fusion Connect guarantees 100% UCaaS uptime with service credits.
- Fusion Connect delivers one-vendor simplicity for UCaaS, SD-WAN, and security.
- Fusion Connect provides US-based support teams for all managed services.
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Benefits
Flexible Work Hours
Remote Work Options
Company News
Fusion Connect names Ken Worcester as CRO to drive next phase of growth. ATLANTA, Oct. 28, 2025 /PRNewswire/ - Fusion Connect, a leading provider of cloud communications and managed services, today announced the appointment of Ken Worcester as Chief Revenue Officer (CRO). With more than 25 years of experience in communications, cloud services, and sales leadership, Worcester will oversee Fusion Connect's revenue strategy, focusing on strengthening channel partnerships, accelerating growth, and optimizing sales performance. Worcester's career includes executive Sales leadership roles at YourSix, WOW!, and Zayo Group, where he built out high performing sales teams, led indirect channel programs, created global go-to-market strategies, drove bookings with direct sales, and scaled revenue from existing customers. "Ken is a decisive leader with a deep understanding of how to build scalable revenue engines and empower partner relationships for growth," said Bill Wignall, CEO of Fusion Connect. "His ability to align strategy with execution - and his track record of delivering measurable results - make him an ideal fit for Fusion Connect's next chapter." As CRO, Worcester will oversee all revenue-generating functions, including direct sales, indirect channel, and account management. His appointment underscores Fusion Connect's continued investment in leadership that prioritizes customer-obsessed service and long-term partner success. "I'm honored to join Fusion Connect at such a dynamic time in its journey," Worcester said. "The company's commitment to innovation, partner growth, and customer experience aligns perfectly with my approach to leadership. I look forward to working with our teams and partners to accelerate growth." Fusion Connect continues to set itself apart in the marketplace by combining best-of-breed technology with one-vendor simplicity and US-based support teams - delivering managed services that empower businesses to thrive. About Fusion Connect Fusion Connect is a leading provider of cloud communications and managed services, helping businesses simplify technology so they can focus on growth. The company delivers a full suite of managed solutions - including broadband access, UCaaS, CCaaS, SD-WAN and managed security - all delivered by US-based support teams ready to drive performance, reliability, and customer success. With deep technical expertise and industry experience, Fusion Connect builds right-fit, best-in-class communications and collaboration solutions that meet the unique needs of modern businesses. The company's commitment to exceptional customer support is backed by industry-leading uptime and service quality guarantees. To learn more, visit FusionConnect.com or contact an expert at +1-888-301-1721. Press Contact: Fusion Connect [email protected] +1 470-731-7553 View original content to download multimedia:https://www.prnewswire.com/news-releases/fusion-connect-names-ken-worcester-as-cro-to-drive-next-phase-of-growth-302597226.html SOURCE Fusion Connect
Fusion has acquired the Comfort Keepers franchise in Omaha and Lincoln, Nebraska, and Council Bluffs, Iowa, marking its entry into the home care industry. Corey Watton, President and CEO, expressed excitement about the expansion. Calli Smith has been appointed as director of home care services. Fusion, based in Omaha, also includes Fusion Medical Staffing and Fusion Workforce Solutions. Additionally, Amivie has acquired FosterBridge Inc., an in-home care provider in Southeastern Ohio.
Fusion Connect has promoted Elizabeth Schneider to lead its channel strategy.
Fusion Connect has secured an $85 million term loan from Hark Capital to enhance growth. The funding will improve operational capabilities, reduce debt, and support strategic investments. CFO Brian McClintock highlighted the partnership's role in solidifying the company's foundation and driving innovation. The investment will focus on talent acquisition, technology, infrastructure, and customer service to boost satisfaction and maintain a competitive edge in cloud communications.
ATLANTA, April 8, 2025 /PRNewswire/ - Fusion Connect, a Morgan Stanley company and a proven leader in cloud communications services, has earned the prestigious Silver Stevie Award for Commitment to Excellence in Customer Experience.