SailPoint IIQ Operations Analyst - SailPoint IIQ Operations

WSP is a global consulting firm assisting public and private clients to plan, develop, design, construct, operate and maintain thousands of critical infrastructure projects around the world.

Reporting into the SailPoint Lead Analyst, Identity Access Operations; the SailPoint IIQ Operations Analyst will be responsible for performing the day-to-day operations and maintenance of our SailPoint IdentityIQ (IIQ) platform. You will work closely with cross functional teams to ensure the efficient and secure operation of the IIQ platform, supporting our organization's identity and access management (IAM) strategy and vision. 

• Bachelor's degree in computer science, information technology, or a related field
• Equivalent experience, in lieu of degree, is acceptable.
• 3+ years of experience in an IT operations Role, with a focus on Identity and Access management.
• 2+ years of hands-on experience with SailPoint IdentityIQ, including administration and configuration.
• Ability to perform as a hands-on technical expert performing IGA functions and maintaining systems.
• Experience with ServiceNow, managing and meeting defined SLAs.
• Experience with documentation of IGA policies and procedures

• Good understanding of LDAP, Active Directory, Azure AD/EntraID, SSO, MFA and PAM

• Strong Experience with scripting languages (e.g., PowerShell, Python) for automation and customization.

• Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.

• Good understanding of software development lifecycle and standard industry practices relating to requirements gathering, design, development, testing, deployment, and post-deployment activities

• Strong analytical and critical thinking skills

• Experience working in a team-oriented, collaborative environment.

• Languages required: English.

BGV:

• Employment with WSP India is subject to the successful completion of a background verification (“BGV”) check conducted by a third-party agency appointed by WSP India.

• Candidates are advised to ensure that all information provided during the recruitment process — including documents uploaded — is accurate and complete, both to WSP India and its BGV partner”.

The SailPoint IIQ Operations Analyst is expected to conduct the following activities:

• Manage and maintain the SailPoint IIQ platform, including configuration, troubleshooting, and performance tuning.

• Partner with the SailPoint IIQ Development team on enhancements and operational handover activities.

• Collaborate with cross functional teams to implement and maintain IAM policies and procedures.

• Monitor the IIQ platform for security vulnerabilities and compliance issues, taking corrective action as needed.

• Monitor and analyze performance, identifying areas for improvement and implementing necessary enhancements.

• Work with vendors and internal stakeholders to resolve technical issues and implement new features and enhancements.

• Develop and maintain documentation for the IIQ platform, including standard operating procedures and configuration guides. Function as a subject matter expert, providing guidance and training sessions.

• Troubleshoot and resolve complex issues related to joiner/mover/leaver processes, user access and permissions, and authentication with the IGA system,

• Leverage scripting (e.g., PowerShell, Python, BeanShell) for automation and customization of IAM processes and tasks.

• Leverage your strong knowledge of Active directory to manage user accounts, groups, and permissions.