Support Engineer
Posted on 3/14/2024
Retool

201-500 employees

Internal tooling software
Company Overview
Retool's mission is to create the future of internal software by making software development for engineers simpler and more accessible.
B2B

Company Stage

Series C

Total Funding

$141.1M

Founded

2017

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

8%

1 year growth

1%

2 year growth

93%
Locations
New York, NY, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Kubernetes
Microsoft Azure
JavaScript
NoSQL
SQL
AWS
Web Development
CategoriesNew
Customer Success & Support
Customer Education & Training
Customer Experience
Customer Support
IT & Security
Requirements
  • 2-4 years of experience working in technical and customer-facing roles
  • Broad technical background and enjoy learning new technologies
  • Intermediate understanding of JavaScript and web development
  • Beginner understanding of platform technologies such as AWS, Docker, Kubernetes, and Azure, or a propensity to learn
  • Experience supporting a SQL or NoSQL database management system
  • Ability to communicate effectively through writing and virtually
  • Ability to think on your feet and come up with creative solutions to non-obvious problems
  • Ability to empathize with customer challenges and enjoy problem-solving
  • Bonus points if you know React and can fix minor bugs in our codebase
Responsibilities
  • Work with our Enterprise users daily via email, Slack, and Zoom
  • Troubleshoot new bugs and formalize bug reports
  • Collaborate closely with engineering teams to address complex problems
  • Represent customers internally and advocate for key issues
  • Explore our codebase, logs, and test instances to debug difficult problems
  • Teach Retool users best practices around performance and development workflows
  • Foster a culture of inclusiveness, empathy, and continuous improvement, encouraging innovation and efficiency in technical support processes