Full-Time

Senior Director

Sales

Confirmed live in the last 24 hours

Optoro

Optoro

51-200 employees

Optimizes retail returns management processes

Enterprise Software
Social Impact
AI & Machine Learning

Compensation Overview

$130k - $155kAnnually

+ Stock Options + Bonus + Commission

Senior

Washington, DC, USA

Remote eligible in Arizona, Colorado, Florida, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, North Carolina, Pennsylvania, Tennessee, Texas, Vermont, and Virginia.

Category
Strategic Account Management
Sales & Account Management
Required Skills
Sales
Product Management
Requirements
  • 10+ years experience in selling at the C-level with demonstrated overachievement of sales goals
  • Expert at managing and running complex sales cycles in the supply chain and logistics industry and/or Cloud (SaaS) environment
  • Strong track record of developing new business relationships at all levels of an organization
  • Self-motivated who thrives in a fast-paced, changing environment
  • Demonstrated success hitting & exceeding a sales quota
  • True “hunter” mentality
  • Be a strong contributor to the sales organization while supporting and expanding our culture of accountability, professional development, high-performance, and ethical behavior
  • Bachelor’s degree (preferred)
  • Previous experience selling e-commerce, supply chain, or retail software (preferred)
Responsibilities
  • Lead operational and strategic sales efforts to build and grow Optoro’s client base of 3PLs.
  • Understand target customer’s business needs, leveraging a consultative approach to develop customized proposals and determine buyer criterion.
  • Initiate, develop, and maintain strong executive and decision maker-level relationships.
  • Generate new business and sales leads through a mixture of networking and following up on marketing campaigns and inbound inquiries, along with strong channel partnership efforts.
  • Ensure a long-term competitive edge for the business through a value-added approach to prospects and customers.
  • Understand key and emerging market segments and the business drivers for each; help refine positioning as needed.
  • Strategically forecast, manage and drive opportunities for closure.
  • Continually develop knowledge and expertise of our product and the returns market to effectively sell to 3PLs.
  • Choreograph and conduct on-site assessments of customer requirements and needs.
  • Support the creation of the ideal go-to-market structure, taking into account our market and organization’s stage and our key buying personas.
  • Develop and deliver custom sales presentations and demonstrations that influence strategy.
  • Accurately maintain records in SFDC.
  • Support other sales activities as needed to support Company growth and long-term goals.
  • "Solutioning" opportunities where we can tell a 'better together' with our partners' services/solutions integrated with Optoro's.
  • Support detailed technical and operational process scoping sessions with clients to deepen understanding of opportunities and incorporate observations into business impact models.
  • Configure and run compelling software product demonstrations throughout key points of sales cycle.
  • Work with the PSO team to ensure successful implementation and launch of programs.
  • Work with the Tech, Client Success, and Product Organizations to drive continuous improvement via closed deal feedback loop, and in market feedback and feature prioritization processes.
  • Work with Sales and Marketing leadership to drive continuous improvement in sales and the quality of partner-sourced sales opportunities.

Optoro specializes in improving the returns process for retailers and e-commerce businesses. The company provides a returns management solution that uses machine learning to efficiently direct returned items to their best next destination, such as restocking, resale, or recycling. This helps retailers recover lost profits, speed up processing times, and enhance customer satisfaction. Optoro operates on a software-as-a-service (SaaS) model, offering a branded returns portal and integration with existing systems, along with access to a network of drop-off locations. Unlike competitors, Optoro focuses on both financial recovery for retailers and environmental sustainability by minimizing waste and promoting product reuse. The goal of Optoro is to transform the returns process into a more efficient and eco-friendly operation for its clients.

Company Stage

Series E

Total Funding

$343.4M

Headquarters

Washington, District of Columbia

Founded

2010

Growth & Insights
Headcount

6 month growth

-4%

1 year growth

-7%

2 year growth

-7%
Simplify Jobs

Simplify's Take

What believers are saying

  • Optoro's partnerships with major retailers like Gap enhance its credibility and market reach.
  • The recent $25 million funding round led by Zebra Technologies provides financial stability and access to a broader customer base.
  • Innovative solutions like Home Pick-ups and integration with Locus Robotics for high-volume reverse logistics demonstrate Optoro's commitment to continuous improvement and customer satisfaction.

What critics are saying

  • The tightening of return policies by retailers could reduce the volume of returns, impacting Optoro's business.
  • Dependence on large retail clients means that losing a major client could significantly affect revenue.

What makes Optoro unique

  • Optoro leverages advanced machine learning to optimize the returns process, setting it apart from traditional returns management solutions.
  • Their SaaS platform integrates seamlessly with existing retail systems, providing a fully branded returns portal and access to a vast network of drop-off locations.
  • Optoro's focus on sustainability through reducing waste and promoting reuse of returned products gives it a unique edge in the market.

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Benefits

Take time when you need it - We offer flexible paid time off, no matter what. We all work hard to get things done, and we recognize the importance of time out, whether that means climbing the Alps or taking a restful nap at home. Feeling under the weather? Have a little one on the way? We make sure you have paid sick and parental leave, too.

Maintain your wellness - We’re committed to keeping you healthy, in all ways. We offer health, dental, vision, and life insurance to keep you covered. Our bike storage room and monthly commuter stipend make it easy to get to work with no hassle. Don’t forget the building gym, regular yoga sessions, and in-office meditation room, helping you maintain your wellness, both physical and mental.

Share your impact together - Giving back is in our DNA, and we believe all our employees should get involved. From serving at soup kitchens to gardening local food, we pair with local organizations in the community to help others while spending time as a team.

Grow alongside the company - We know our business is nothing without our employees, and we want to invest in you as much as you invest in us. We offer robust stock option plans to demonstrate this commitment. And we allocate professional development budgets and host skills-based seminars—from Excel training to managing up—so you can always keep learning on the job.