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About
Optoro specializes in improving the returns process for retailers and e-commerce businesses. The company provides a returns management solution that uses machine learning to efficiently direct returned items to their best next destination, such as restocking, resale, or recycling. This helps retailers recover lost profits, speed up processing times, and enhance customer satisfaction. Optoro operates on a software-as-a-service (SaaS) model, offering a branded returns portal and integration with existing systems, along with access to a network of drop-off locations. Unlike competitors, Optoro focuses on both financial recovery for retailers and environmental sustainability by minimizing waste and promoting product reuse. The goal of Optoro is to transform the returns process into a more efficient and eco-friendly operation for its clients.
Company Stage
Series E
Employees
51-200
Industries
Enterprise Software, Social Impact, AI & Machine Learning
Total Funding
$343.4M
Headquarters
N/A
Founded
2010
Simplify's Take
What believers are saying
- Optoro's partnerships with major retailers like Gap enhance its credibility and market reach.
- The recent $25 million funding round led by Zebra Technologies provides financial stability and access to a broader customer base.
- Innovative solutions like Home Pick-ups and integration with Locus Robotics for high-volume reverse logistics demonstrate Optoro's commitment to continuous improvement and customer satisfaction.
What critics are saying
- The tightening of return policies by retailers could reduce the volume of returns, impacting Optoro's business.
- Dependence on large retail clients means that losing a major client could significantly affect revenue.
What makes Optoro unique
- Optoro leverages advanced machine learning to optimize the returns process, setting it apart from traditional returns management solutions.
- Their SaaS platform integrates seamlessly with existing retail systems, providing a fully branded returns portal and access to a vast network of drop-off locations.
- Optoro's focus on sustainability through reducing waste and promoting reuse of returned products gives it a unique edge in the market.
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6 month growth
↓ -1%1 year growth
↓ -5%2 year growth
↓ -6%Benefits
Take time when you need it - We offer flexible paid time off, no matter what. We all work hard to get things done, and we recognize the importance of time out, whether that means climbing the Alps or taking a restful nap at home. Feeling under the weather? Have a little one on the way? We make sure you have paid sick and parental leave, too.
Maintain your wellness - We’re committed to keeping you healthy, in all ways. We offer health, dental, vision, and life insurance to keep you covered. Our bike storage room and monthly commuter stipend make it easy to get to work with no hassle. Don’t forget the building gym, regular yoga sessions, and in-office meditation room, helping you maintain your wellness, both physical and mental.
Share your impact together - Giving back is in our DNA, and we believe all our employees should get involved. From serving at soup kitchens to gardening local food, we pair with local organizations in the community to help others while spending time as a team.
Grow alongside the company - We know our business is nothing without our employees, and we want to invest in you as much as you invest in us. We offer robust stock option plans to demonstrate this commitment. And we allocate professional development budgets and host skills-based seminars—from Excel training to managing up—so you can always keep learning on the job.
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