Medical Office Assistant/Surgery Scheduler
Owensboro Health
Medical Office Assistant/Surgery Scheduler
Owensboro Health
Nonprofit integrated health system delivering care.
Job Summary:
Responsible for a variety of clinical and administrative tasks related to patient registration, assessments, and scheduling while maintaining confidentiality, professionalism, and a high level of ethical behavior. All tasks executed with emphasis on patient access and satisfaction, accuracy of information, and patient assistance.
Job Responsibilities:
Schedules and reschedules appointments and diagnostic testing using computerized scheduling programs as required.
Collects and records vital signs.
Performs basic diagnostic procedures and specimen collection.
Monitors and communicates changes in patient condition.
Documents patient care given.
Maintains equipment and medical supplies, including reordering, stocking, cleaning, and troubleshooting.
Accepts payments and co-pays and other fees for services during registration.
May be required to reconcile co-payments and cash receipts at the end of shifts.
Communicates effectively with insurance companies, external agencies, patients, physicians, and team members.
May communicate with referring facilities regarding patient transfers.
Arranges for hospital admissions as appropriate.
Answers internal and external calls; takes requests for patient information, disperses the information with accountability to all regulatory entities and according to the facility's policies and procedures.
Maintains examination areas.
Performs patient registration, patient check-out, pre-certifications, pre-procedure instructions, and appointment confirmations.
Retrieves records as requested by authorized persons. Ensures that properly executed release of information forms are obtained when necessary.
Files new and returned records according to established systems and policies. Identifies and documents missing records.
Enters information from a variety of sources into computer database(s). Verifies data entered into computer by checking printouts/reports for errors and correcting as required.
Locates and prepares records for archival or destruction according to policies and procedures. Initiates retrieval and return of archived records and follows up on any delays or problems with retrieval.
Assists with performing patient assessments and treatments under the supervision of a physician, nurse practitioner, physician assistant or nurse.
Greets patients as they arrive into the facility and provides appropriate information.
Prepares patients for medical procedures as appropriate.
Skills and Attributes:
Requires critical thinking skills and decisive judgment.
Works under general supervision.
Must be able to work in a stressful environment and take appropriate action.
Applies more advanced skills and knowledge in the area of specialization.
Position Requirements:
Work Experience
No experience required
Education
High school diploma, General Equivalency Diploma (GED) or higher preferred
Additional Education Information
None
Licensure/Certification/Registration
ABR-OE - Credential from American Association of Medical Assistants (AAMA) required within 120 days of obtaining 24 months of experience within the last 36 months in a health care facility under the supervision of a licensed health care provider AND
BLS - Certified as a Basic Life Support Healthcare Provider required within 90 days of employment in this position
Organizational Responsibilities:
Supports Owensboro Health’s Mission, Vision, Core Commitments, and business interests. Adheres to all organizational policies and procedures. Executes all tasks and behaves in a manner consistent with a culture of compliance, safety and a high reliability organization.
Additional Job Information:
This job description describes the general nature and level of work required by the position. It is not intended to be an all-inclusive list of qualifications, skills, duties, responsibilities or working conditions of the job. Specific duties and responsibilities consistent with the general nature and level of work described may vary by department and additional related duties may be assigned as needed. Some duties listed may not apply to all employees with this job description.
The job description is subject to change with or without notice, and Management reserves the right to add, modify or remove any qualification or duty. Nothing in this job description changes the existing at-will employment relationship between the Organization and the employee occupying the position.
Standard ADA Settings:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands: (Clinical - Office/Clinic)
Standing: Frequently
Walking: Frequently
Sitting: Occasionally
Lifting 0-25 lbs.: Rarely
Lifting 25-75 lbs.: Rarely
Lifting over 75 lbs.: Rarely
Carrying 0-25 lbs.: Rarely
Carrying 25-75 lbs.: Rarely
Carrying over 75 lbs.: Rarely
Pushing/Pulling 0-25 lbs.: Frequently
Pushing/Pulling 25-75 lbs.: Occasionally
Pushing/Pulling over 75 lbs.: Occasionally
Climbing: Occasionally
Bending/Stooping: Frequently
Kneeling: Occasionally
Crouching/Crawling: Occasionally
Reaching: Frequently
Talking: Frequently
Hearing: Frequently
Repetitive Foot/Leg Movements: Rarely
Repetitive Hand/Arm Movements: Frequently
Keyboard Data Entry: Frequently
Running: Rarely
Vision: Depth Perception: Frequently
Vision: Distinguish Color: Frequently
Vision: Seeing Far: Frequently
Vision: Seeing Near: Frequently
Hazardous Drug Risk Exposure: Low risk
Owensboro Health Core Commitments
INTEGRITY - We conduct ourselves with a high level of responsibility, reliability and honesty because we take seriously the trust of our patients and coworkers.
RESPECT - We value and accept the unique talents and contributions of every patient, customer and team member in the Owensboro Health community.
TEAMWORK - We build a spirit of connectivity and fellowship by striving together to overcome obstacles, surpass goals, celebrate accomplishments and plan the future.
INNOVATION - We foster original ideas and creative solutions that improve our daily work and promote the mission of Owensboro Health.
SERVICE - We focus on service to patients, customers and team members by anticipating their needs, thoughtfully meeting those needs and continually improving the quality of everything we do.
EXCELLENCE - We reach beyond basic expectations to expand our knowledge and awareness, produce exceptional work and provide outstanding service.
Nonprofit integrated health system delivering care.
Owensboro Health is a nonprofit, integrated healthcare system serving an 18-county region in Western Kentucky and Southern Indiana. It operates three hospitals and a medical group with nearly 350 providers across 30 locations, delivering primary, urgent, and more than 40 specialty services through an integrated care network that includes inpatient, outpatient, and telemedicine options. The system differentiates itself by its nonprofit focus on community health, broad access across a large geographic area, physician recruitment, and investments in technology and partnerships such as a Family Medicine Residency with the University of Louisville. Its goal is to improve overall community health by providing comprehensive, accessible, high-quality care.
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