About the Role:

The Business Analyst (‘BA’) role is an exciting opportunity to join Automotive Emerging Businesses. A high-growth and entrepreneurial business unit within the broader Automotive Division. Agero is a market trailblazer with decades of industry experience and a class leading software platform.  

The BA joins a motivated and high performing team committed to delivering a superior client service experience. The core mission centers on development of new and growth of existing towing service related solutions through strategically aligned client relationships.  

The BA prepares analysis/reports for team members and\or clients to achieve our overall strategic objectives. In addition, the BA develops new analytical processes and reports designed to improve performance and productivity and is accountable for analysis and reporting of client and product solution performance. 

Key Outcomes:

• Enhance current and standard reports to produce meaningful and actionable data. Proactively advise on new and relevant data, data mining, business information and analytical views. 
• Present analytical results to team members and internal consumers effectively.
• Assist with various ad hoc reporting and projects such as providing input and recommendations for streamlining processes and making process improvements.
• Administer tow delivery/billing match process. Resolve discrepancies to ensure accurate client invoicing. Proactively review activities to optimize and enhance reporting precision. 
• Monitor client and program SLA/KPI performance. Produce and deploy operations reports.   
• Monitor communication channels to respond or deploy inquiries to appropriate stakeholders. 

About You:

• Experience synthesizing data and complex information to form actionable insights. An analytical professional with attention to detail and high standard of performance excellence.
• Able to create analytical reports that are easy to use. Possess strong verbal and written communication skills that enable internal customers to use the analytical output created. 
• Demonstrated project management and financial aptitude. A creative problem-solver with a passion for producing quality deliverables.   
• Confident and naturally collaborative. A curious and independent thinker with strong intellectual agility. A team player who excels in a dynamic and results driven culture.  
• Excellent written and verbal communication skills with a servant leadership mindset. A proficient multi-tasker with a fast action orientation and high ethical standards. 
• Strong analytical skills using Excel as well as familiarity with a database querying language such as SQL.
• Familiarity with leading Productivity (Google Suite) and Business Intelligence tools (Sigma).

Qualifications: 

•   1-3 years of related experience. Financial modeling and self-directed learner. Relational database familiarity is helpful.
•   Previous automotive related experience is a plus.
•   Demonstrated project and task management capability.
•   Comfortable with BI, Google Workspace, and CRM Tools.
•   BA/BS Degree required. 
•   Ability to travel 25% of the time. 

Hiring In:

• United States: AZ, FL, NC, IL, KY, MA, MI, NM, TN, and VA