Order Management Specialist

Overview

Keysight is a mission-critical design enablement partner for organizations solving the world’s most complex engineering challenges. With deep engineering expertise and leading design, emulation, and test solutions, our ~16,800 employees help customers in over 100 countries accelerate innovation across communications, automotive, energy, quantum, aerospace and defense, semiconductor, and artificial intelligence markets. Learn more about what we do.

At Keysight, people come together to explore new ideas, challenge what's possible, and advance the technologies defining the future. Here, you'll find opportunities to do your best work, take your career further, and thrive in an award-winning culture. Learn more about our benefits.

Responsibilities

• Manage the end-to-end order process, including reviewing and validating purchase orders against quotes, configurations, and contracts, booking orders in Salesforce, and processing corrections, amendments, and adjustments in the relevant business systems.
• Ensure order, customer, and configuration data quality across Salesforce and other systems, identifying discrepancies and coordinating with relevant teams to ensure accurate, complete, and audit-ready information.
• Support software licensing and delivery, including license generation and validation, monitoring delivery status, troubleshooting basic licensing issues, and coordinating with Sales, Licensing, and IT to resolve more complex cases.
• Ensure orders are ready for invoicing by validating commercial and billing information and supporting invoice corrections and credit notes. Identify and coordinate credit, KYC, tax, and compliance requirements to ensure orders are processed in line with company policies.
• Partner closely with Sales and cross-functional teams to resolve order-related issues, provide clear status updates, explain process requirements or limitations, and identify appropriate solutions. Support accurate forecasting and highlight risks or delays that may impact revenue recognition or quarter-end activities.
• Identify opportunities to improve processes and operational efficiency by analyzing recurring issues, monitoring data and reporting, and proactively identifying risks or anomalies. Contribute to SOPs, documentation, training, and knowledge sharing within the team.
• Provide Salesforce and administrative support to Sales, including account, opportunity, order, and data maintenance, while maintaining a strong internal customer focus and ensuring a high-quality experience for stakeholders.

Qualifications

• 3–5 years of relevant experience in order management, sales operations, sales support, customer service operations, or a similar role.
• Fluent English is required. 
• Additional European languages such as German, French, Italian, Spanish, or Czech are an advantage but are not required
• Experience in the software or technology industry, with a good understanding of commercial and operational processes.
• Salesforce experience is required. Experience with other ERP/CRM systems and strong proficiency in Microsoft Office are highly valued.
• Strong attention to detail, process orientation, problem-solving skills, and ability to manage multiple priorities in a fast-paced environment.
• Proactive and customer-focused approach, with strong communication and collaboration skills. You are comfortable taking ownership of issues, explaining processes and constraints, and sharing knowledge with colleagues.

Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***