Holland America Line

Operates cruise ships to global destinations

Deck Supervisor Public Rooms

Janitorial ServicesUpdated on Nov 14

Full-timeManila, Metro Manila, PhilippinesNo salary listedIn-person

About the Job

Requirements

A preferred college or university degree or diploma in hospitality management or a related field; an international equivalent is acceptable.
At least one year of leadership experience in the hospitality industry, showing progressive growth in responsibility.

Responsibilities

Ensure public rooms are maintained to Holland America Line cleanliness and maintenance standards.
Supervise team members assigned to public areas and, where applicable, Night Steward teams.
Perform supervision of public areas and other related housekeeping duties as assigned.
Assign work and monitor and supervise public-room cleaning teams, ensuring team members work effectively and meet company quality levels and standards.
Provide ongoing coaching, guidance, training, and correction to public-room cleaning teams through communication, motivation, and demonstration.
Maintain accurate and up-to-date records, including public-room inspections, maintenance reports, and carpet shampoo schedules.
Report needed housekeeping equipment repairs and follow up on job orders to ensure satisfactory completion.
Prepare other paperwork as required by the Deck Manager and/or Executive Housekeeper.

Desired Qualifications

At least one year of shipboard experience in a Housekeeping Services environment.
Cruise-industry experience; it is preferred but not essential.

Ensure public rooms are kept to Holland America Line cleanliness and maintenance standards.
Supervises team members assigned to public areas and Night Steward teams where applicable.
Supervision of Public Areas and other related housekeeping duties as assigned.

Assign work, monitor and supervise public rooms cleaning teams by ensuring that team
members work effectively in accomplishing tasks to meet the quality level and standards
of the company.
Effectively supervise public rooms cleaning teams by providing ongoing coaching,
guidance, training, and correction through good communication, motivation, and
demonstration.
Maintain accurate and up‐to‐date recordkeeping, to include but not limited to public
rooms inspections, maintenance reports, and carpet shampoo schedules. Report
Housekeeping equipment repairs needed and follow up on job orders to ensure
satisfactory completion. Prepare any other paperwork as required by Deck Manager
and / or Executive Housekeeper.

Preferred college or university degree / diploma in hospitality management
related field preferred. International equivalent suffices.

Minimum 1‐year leadership experience in the hospitality industry showing progressive growth in responsibility. Preferred 1‐year of shipboard experience within the Housekeeping Services environment.

Cruise industry experience is preferred though not essential.

About the Company

Holland America Line

Operates cruise ships to global destinations

Holland America Line operates a fleet of 11 ships that offer cruise vacations to destinations around the world. Its main product is a variety of guided cruises, with itineraries ranging from popular Caribbean and European trips to exotic routes in Alaska, South America, the Panama Canal, Australia, Asia, and unique voyages to places like the Amazon and Antarctica. The cruises work by combining planned routes, on-board services, and shore excursions; guests enjoy meals, entertainment, and activities while traveling to multiple ports. The company differentiates itself with a long history (over 150 years), a focus on “modern classic” ships, and a wide mix of traditional itineraries plus extended Grand Voyages and special itineraries that emphasize destination immersion and comfort. Its goal is to deliver excellence by creating once-in-a-lifetime experiences for guests, supported by a strong employee program, travel perks, health plans, and professional training for staff.

Company size: 5,001-10,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Seattle, WA
Founded: 1873

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