LCL Operations Agent - Korea

• Purpose of the Role

The KR LCL Operations Agent is responsible for executing and managing end-to-end Less-than-Container Load (LCL) export and import operations within the Maersk network. The role ensures operational excellence, data accuracy, cost control, and seamless coordination among customers, vendors, gateways, and internal stakeholders to support efficient cargo movement and a high-quality customer experience.

Key Responsibilities

• Coordinate end-to-end LCL export and import shipment operations.
• Review and manage shipping documentation, including House Bills of Lading (HBL), commercial invoices, packing lists, and supporting documents.
• Ensure accurate system data maintenance and timely milestone updates throughout the shipment lifecycle.
• Monitor and correct booking, cargo, and shipment information to maintain data quality and compliance.
• Manage CFS (Container Freight Station) inbound/outbound activities and shipment tracking.
• Review and validate vendor invoices, operational costs, and billing-related information.
• Coordinate with CFS operators, truckers, gateways, carriers, overseas offices, and internal stakeholders to ensure smooth cargo flow.
• Proactively communicate shipment status, schedule changes, and exceptions to customers and internal teams.
• Support issue resolution by identifying operational risks, escalating exceptions, and driving corrective actions.
• Participate in operational meetings, process improvement initiatives, and business projects as required.
• Contribute to operational efficiency, service quality improvements, and continuous process optimization.

Accountabilities

• Ensure on-time delivery and operational execution.
• Maintain high standards of data accuracy and compliance.
• Demonstrate ownership and accountability in managing shipments and resolving operational issues.
• Drive proactive communication and collaboration across functions.
• Support customer satisfaction through timely and effective issue resolution.

Primary Internal Stakeholders

• LCL Global Service Center (GSC)
• Customer Experience (CX)
• Overseas Offices and Agents
• Product & Vendor Management Teams
• Finance Teams
• CHB team

Primary External Stakeholders

• Container Freight Stations (CFS)
• Consolidators
• Trucking Vendors
• Customers

Required Experience & Skills

• Experience in freight forwarding, logistics, supply chain, or transportation operations.
• Understanding of import/export documentation and international logistics processes.
• Strong operational execution and customer service skills.
• Ability to manage multiple shipments and priorities in a fast-paced environment.
• Strong stakeholder management and relationship-building capabilities.
• Detail-oriented with a high level of accuracy in data and documentation management.
• Good analytical and problem-solving skills.
• Professional communication skills in both Korean and English.

• Job Families for Job Profiles

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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