Technical Product Specialist

About Pirros

Pirros is building the intelligence layer for design production, transforming how architecture and engineering firms manage project knowledge and technical design details.

Our AI-powered platform helps AECO professionals streamline workflows, improve consistency, reduce errors, and accelerate project delivery.

We're establishing the system of record for design production in a $12T+ global market historically underserved by modern software.

Why Join Pirros

• Backed by top investors, including Y Combinator, Funders Club, PlanGrid, and Elephant

• Profitable, with rapidly growing double digit ARR and 10% month-over-month growth

• Raised $17M in Series A funding in 2025

• 500+ active firms and industry-leading ~140% net revenue retention

• Founders with deep expertise in structural engineering & Architecture

• Competitive compensation, equity, benefits, and unlimited PTO

• High-trust, entrepreneurial culture with significant ownership and impact

About the Role

At Pirros, our Technical Product Specialists play a critical role in delivering an exceptional customer experience while serving as technical problem-solvers and product experts.

We're looking for bright, analytical, and technically minded individuals who enjoy solving complex problems, learning new technologies, and helping customers succeed. This is an excellent opportunity for recent college graduates with a strong technical foundation who want to launch their careers at a fast-growing AI-powered SaaS company.

You'll become an expert in the Pirros platform, troubleshoot technical issues, and work closely with Customer Success, Product, and Engineering to resolve challenges and continuously improve the customer experience.

What You'll Do

• Serve as a primary point of contact for customer inquiries via email, chat, and calls

• Troubleshoot technical issues, investigate problems, identify root causes, and provide effective solutions

• Develop a deep understanding of the Pirros platform, its functionality, and technical workflows

• Manage and prioritize incoming support tickets, ensuring timely resolution

• Collaborate with Product and Engineering to investigate and escalate complex technical issues

• Guide customers through product functionality, workflows, and best practices

• Identify recurring technical issues, analyze trends, and recommend product and process improvements

• Document technical solutions, common issues, and customer feedback to improve internal and external support resources

• Partner with Customer Success to ensure a seamless customer experience

What We're Looking For

• Bachelor's degree required, preferably in Engineering, Computer Science, Information Systems, Mathematics, or a related technical or analytical field

• 0–2 years of professional experience; recent college graduates are strongly encouraged to apply

• Strong analytical and critical-thinking skills with a natural ability to troubleshoot and solve complex problems

• Technical aptitude and the ability to quickly learn and understand sophisticated software platforms

• Excellent written and verbal communication skills, with the ability to explain technical concepts clearly and effectively

• Highly organized, detail-oriented, and capable of managing multiple priorities simultaneously

• Strong sense of ownership, accountability, and urgency

• Intellectual curiosity, resourcefulness, and a genuine passion for technology

• Comfortable working in a fast-paced, high-growth startup environment

• Self-starter who takes initiative, enjoys challenges, and is eager to learn and grow professionally

Nice to Have

• Professional experience in technical support, software, engineering, or B2B SaaS

• Familiarity with troubleshooting software, technical workflows, or analyzing data

• Exposure to architecture, engineering, construction, BIM, or Revit

• Experience with HubSpot, Zendesk, Intercom, or similar platforms

• Basic knowledge of SQL, APIs, or other technical tools

• Experience creating technical documentation, help articles, or knowledge-base resources

Equal Opportunity & Compensation

Pirros is an equal opportunity employer committed to building an inclusive workplace that values diverse backgrounds, perspectives, and experiences. We do not discriminate based on any characteristic protected by applicable law.

We are committed to fair and equitable compensation for all our employees. We thoughtfully consider a wide range of factors when determining individual compensation and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on level of skills, qualification and experience.