Senior Manager
Kinder's
Senior Manager
Kinder's
Consumer-packaged BBQ sauces and seasonings brand
What’s it like to work at Kinder’s? Well, there’s a lot of snacking and geeking out over what we all cooked over the weekend. Beyond that, there’s also plenty of hard work. Because we don’t just like flavor, we’re obsessed with it.
With over 100 products sold nationwide, we’re now a top-five brand in multiple flavor categories at Costco, Walmart, Whole Foods, and more. We’re not your typical CPG company. Privately held and founder-led, we like to think of ourselves as a pirate ship in a sea of cruise ships. Our crew is adventurous and fearless. We chart our own course and chase big ideas to make food unforgettable.
As we expand globally and approach $1 billion in revenue, we need more smart-and-scrappy, flavor-obsessed people to come aboard. If you’re looking for a place where you can see the real impact of your work... this is it! Every day, you’ll be part of a journey to add flavor to millions of meals and lives.
Kinder's is seeking an experienced Senior Manager, Customer Excellence to manage the processes, systems and performance practices that help Customer Operations scale with the business. This hands-on leader will build and develop a team of two Senior Customer Excellence Analysts.
We are a fast-growing company working hard to bring amazing flavor solutions that are as exciting and delicious as they are simple to use. We are obsessed with quality and are 100% committed to being the most innovative company in any market we serve. Our mission is to bring awesome flavor to consumers whenever and wherever they are looking for it. We have experienced tremendous growth, but we think we are just getting started.
Today, we have over 100 products sold nationwide at retailers including Costco, Walmart, Sam's Club, Whole Foods, Sprouts, Kroger, Safeway and many more. To keep our momentum rolling, we need more passionate flavor advocates and builders to join our team and help us reach every kitchen across the U.S. and maybe even the world.
How you'll have an impact at Kinder's: Based in Walnut Creek and reporting to the Senior Director, Customer Operations, you will manage execution of the Customer Operations excellence roadmap and build a team of two Senior Customer Excellence Analysts. You will connect order-to-cash expertise, EDI onboarding, ERP implementation support, process governance, analytics and cross-functional project management to create scalable and measurable ways of working.
The position will be based out of our office in Walnut Creek, CA. We strongly believe in the power of culture and community and have a hybrid work structure with 4 days in the office on a weekly basis to encourage collaboration and personal connections that will allow us to better serve our customers and consumer and to have more fun. Fridays are flex days with employees having the opportunity to choose to be either in the office or to work from home based on what makes most sense for them.
The expected starting salary range for this role is $160,000- $180,000 per year. The salary range posted for this role reflects the good-faith base pay range Kinder’s reasonably expects to offer at the time of posting and may vary based on the location of the role. Individual compensation within the posted range will be determined based on factors such as relevant education, experience, qualifications, skills, and business needs.
We offer a range of total rewards that may include paid time off, 401k, bonus / incentive eligibility, equity grants, competitive health benefits, and other family-friendly benefits, including parental leave. Kinder’s benefits vary based on eligibility and can be reviewed in more detail during the interview process.
We believe great culture starts with people. We’re a people-first company built on connection, collaboration, and balance. Most of our work happens in the office to spark creativity and community, but we also offer flexibility so team members have the autonomy to work outside the office when needed to support their work-life balance and personal commitments.
Kinder's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need any accommodation during the application process or to perform these job requirements, please reach out to us at [email protected]
Kinder's makes barbecue sauces, marinades, rubs, and seasonings that are sold nationwide as consumer-packaged goods, and it also operates several California deli and butcher shops. Its products flavor meats and grilled foods using sauces, dry rubs, and marinades applied before or during cooking. The company stands out through its long family heritage and a dual model that blends local retail restaurants with broad distribution, making it one of the top BBQ sauce and seasoning brands in the U.S. Its goal is to continue growing the brand and reach while keeping the family-owned roots, with growth support from Kaulig Capital.
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