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Full-Time

Senior Product Marketer

Core Product

Confirmed live in the last 24 hours

Intercom

Intercom

1,001-5,000 employees

AI-powered customer service solutions provider

Mid, Senior

London, UK

Category
General Marketing
Growth Marketing
Growth & Marketing
Required Skills
Sales
Marketing
Requirements
  • 3-5+ years of product marketing experience in B2B technology, preferably in SaaS with a strong handle of the end-to-end PMM function
  • Proven track record of partnering with product orgs, engineering, marketing, growth and sales teams to contribute to business success
  • Operational expert, highly organized, experience managing multiple projects and work streams simultaneously
  • Outstanding writer. You can create compelling positioning & messaging that translate into world-class copy.
  • Knows what great product-first product marketing means.
  • Comfortable collaborating with executives, often under pressure.
  • An execution machine. PMM at Intercom are in the business of getting shit done.
  • Excellent communicator, both written and verbal. Can communicate at different altitudes and simplify complex concepts to serve the audience.
  • Highly organized - able to work independently and effectively within a fluid environment by bringing clarity and simplicity to complex projects.
  • Natural leader and comfortable managing stakeholders across teams and levels
  • Very high attention to detail (to uphold high standards in execution).
  • You are genuinely excited by software products, are passionate about new technology and its impact on the world, and can talk very comfortably about how software products work.
  • Strong both qualitatively (understanding customers) and quantitatively (measuring the impact of what we do).
  • No tolerance for work/work or docs/pdfs as an end state of a project. Always looking to drive a direct line between your work and customer value and/or business impact (see 2nd bullet above)
Responsibilities
  • Responsible for a key part of the Intercom platform, focused on Fin AI Agent growth.
  • Partner with product, marketing, and sales to drive product strategy.
  • Own the long-term GTM strategy and short-term launch plans for a variety of products, all in service of driving Fin adoption.
  • Influence overall GTM strategy by working with Marketing, Sales and Growth leaders, as well as the Exec team.
  • Own the positioning & messaging of your products, working closely with competitive intelligence and copywriting to bring your copy to life across web, sales, and other surfaces.
  • Serve as a strategic partner to sales, enabling and supporting them broadly with your product expertise as well as with specific deals on strategic accounts.
  • Influence product strategy by being embedded in the product org, bringing in sales feedback, customer and market insights, and intel from the competitive landscape.
  • Serve as a voice of the market and customer to debate with product partners on how we use these insights to prioritize and build our product roadmap.
  • Collaborate with leaders in Brand, Demand Generation, Sales, to ensure our marketing & sales strategies and partnership is optimized, and these functions have what they need from PMM.
  • Responsible for communicating and presenting effectively to stakeholders at all levels of the organization, including C-suite.
  • Work with urgency and intention, helping product teams ship early and often, knowing that what matters most is what our customers experience.
  • Support and contribute to the production of high quality content for the Marketing org, and to support our Sales Enablement strategy.

Intercom offers an AI-powered customer service solution that automates conversations, resolves issues faster, and boosts customer satisfaction, with features such as AI-powered chatbots, automation tools, and a lightning-fast shared Inbox. The platform is used by over 25,000 global organizations, including Atlassian, Amazon, and Lyft Business, to deliver seamless customer experiences and send over 500 million messages per month.

Company Stage

Series D

Total Funding

$291.9M

Headquarters

San Francisco, California

Founded

2011

Growth & Insights
Headcount

6 month growth

1%

1 year growth

8%

2 year growth

0%

Benefits

We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.

We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.

We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.

The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.