Davies North America

Global insurance professional services and tech

ULR Claim Handler

Claims AdjudicationPosted on Nov 9

Full-timeLiverpool, UKNo salary listedHybrid

About the Job

Requirements

Experience using Microsoft Word, Excel, and email.
Customer service experience.
Attention to detail.
Negotiation skills.
Communication skills.
Organisational skills.
Ability to mentor and support new starters.

Responsibilities

Manage a caseload of pre-litigated motor claims for clients from first notification of loss through settlement.
Manage a caseload of pre-litigated claims up to £10,000.
Identify cases for early litigation with high prospects of success and low risk.
Support consistent service and productivity levels.
Work closely with colleagues to deliver consistent service levels.
Input accurate data and maintain data records.
Interact and communicate with clients.
Mentor and train team members and act as their technical referral point.

Desired Qualifications

Experience handling pre-litigated motor claims, including liability and quantum assessment.
Knowledge of Loss of Use and Loss of Standing Charge.

The claims handler will be responsible for managing a caseload of pre-litigated Motor Claims for our clients from first notification of loss through to settlement.

• To effectively and efficiently manage a caseload of pre-litigated claims up to £10k.
• Identify cases for early litigation with high prospects of success and low risk.
• To support delivery of consistently high levels of service and productivity
• To work closely with colleagues within the firm to deliver consistently high levels of service
• To input accurate data and ensure data maintenance
• Interact and communicate with clients
• Mentoring, training and to be the technical referral point for other team members

Working Hours
35 hours per week
Monday – Friday 9am – 5.00pm with 1 unpaid hour for lunch.

Primary location for this role is Liverpool.
Skills and Attributes:
• Experience of using Microsoft Word, Excel and email
• Customer service experience
• Excellent attention to detail
• Negotiation skills
• Communication skills
• Organisational skills
• Ability to mentor and support new starters.

Desirable;
• Motor claims handling of pre-litigated matters including liability and quantum assessment.
• Knowledge of Loss of Use/Loss of Standing Charge
Values
Our culture is focussed on making Keoghs sustainable and successful for our people and

clients, with this our five values are at the heart of everything we do;

Keoghs values
We are connected
We are dynamic
We are innovative
We succeed together

About the Company

Davies North America

Global insurance professional services and tech

Davies North America is a global professional services and technology company that began in the UK as an insurance claims manager. It now provides technology, consulting, and legal solutions to clients in regulated industries, including insurance, through managed services, outsourcing, and advisory offerings. The company grows by acquiring other businesses to expand its geographic reach and service capabilities. Its goal is to become a global leader in professional services and technology for regulated industries, particularly in markets like the US, Canada, and Bermuda.

Company size: 5,001-10,000
Company stage: Debt Financing
Total funding: $363M
Headquarters: London, United Kingdom
Founded: 1968

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