Field Service Engineer - RO South

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Elekta is shaping the standard of care, together with healthcare providers, by developing precision radiation medicine that brings advanced radiotherapy into routine clinical practice. Our solutions support consistent, efficient and personalized care, addressing evolving patient needs. Through adaptive radiotherapy, precision treatment delivery and integrated workflows, Elekta supports care teams across a range of clinical settings. Each year more than 2 million patients are treated using Elekta solutions across over 130 countries. Elekta is headquartered in Stockholm, Sweden, with over 4,000 employees and offices in more than 40 countries. The company is listed on Nasdaq Stockholm. For more information, visit elekta.com.

Description

The engineers are responsible for the servicing of all Elekta products within Romania.

This is a home-based role with a requirement to travel throughout Romania working under their own initiative to complete the tasks appointed, with escalations routed to the Service Director as required.

Activities include planned maintenance, emergency corrective maintenance, upgrades, installation work, courtesy calls to local customers and telephone support either from the office or from a remote location. Jobs can either be completed within 1 day or may require the engineer to be away from home for several days at a time. There is a need for occasional travel to sites outside of the home country.

Technically the work involves a very diverse skill set including fault finding complex electronic systems down to component level, HT and RF power generation, vacuum systems, water systems, pressurized gas systems, mechanical assembly and adjustment of the radiation beam to achieve the required output specification.

All work is to be carried out in accordance with Elekta’s safety instructions and procedures. Any issues or problems that may adversely affect Elekta, the product, its ongoing reliability or the safety of any personnel must be reported to the Service Manager in a timely manner.

Training and assessment are carried out both in the classrooms and on site as necessary. Engineers will not be deemed to be competent to install or maintain a product until the Service Manager has confirmed that the relevant competences and skill have been achieved. Engineers with the relevant knowledge and experience will be expected to guide and assess other engineers on site and advise the Service Manager accordingly.

Upon completion of any work on site, the engineer is required to complete and submit to the appropriate manager the relevant reports and documentation.

Responsibilities

• To have excellent knowledge and proven skills in electronics, mechanics, pc’s & servers, networking, high vacuum, high/low voltage & current, diagnostic equipment and a general knowledge of all engineering disciplines.
• To be able to fault find and repair at board level & below.
• To be able to manage own workload.
• To be highly motivated, dynamic, have good leadership skills & be a good problem solver.
• To have a strong customer focus and have excellent customer service skills. To ensure that all customers are provided with high quality care and attention throughout the sales and service process, so that each customer is fully satisfied with the support they receive from Elekta.
• An excellent communicator at all levels. Written and verbal output shall be concise and accurate.
• To engender and support Elekta values.
• To represent Elekta in a professional and positive manner.
• To complete the administration requirements of the role in accordance with the quality system in a timely and accurate manner.
• To follow at all times Elekta’s quality and safety policies.
• To be prepared to work as required at times and locations dictated by the needs of the customer and Elekta.
• To provide feedback to Manager on any problems, solutions or opportunities which may need to be communicated to other parties.
• To carry out without supervision corrective maintenance within acceptable timescales prompting escalation of the problem if required and maintaining ownership of problem until customer is satisfied.
• To assist in the promotion and sale of upgrades and options.
• To identify and implement improvements that enhance the customer’s satisfaction with Elekta.
• To maintain an up-to-date knowledge of all Elekta products in the service portfolio.
• To provide training to other staff when necessary

Authorities

n.a.

Relevant Knowledge, skills and competencies

• Minimum technical college or university in a related engineering discipline or equivalent.
• Competent with relevant IT technology including Windows OS, Microsoft Office applications, networking.
• Excellent interpersonal and communication skills.
• Experience in a Medical Device service environment (servicing experience linear accelerators or brachytherapy systems would be additional advantage).
• Proven ability to manage one’s own environment and complete the tasks deployed to them.
• Demonstrable drive and commitment to Elekta and the tasks in hand.
• Driving Licence
• English language knowledge required (both written and spoken)