Full-Time
Manager – Pre-Sales Solutions Engineer
Posted on 2/23/2023
Transforming workplaces with visitor, desk, and delivery management
Senior
New York, NY, USA
- A track record of high performance and innovation in previous Solutions roles
- Been extremely hands-on with training and leveling up individual team members in the past
- An intellectually curious mindset that is constantly driving you to learn the latest technologies, engineering practices, and customer-facing skills
- A desire to be data-driven in your decision-making to ensure your team is working on the highest-impact projects and initiatives
- A proven ability to operate in a customer-focused environment and advocate for customers across a cross-functional organization
- 1+ years of management or leadership experience or active mentoring
- 5+ years of experience in developing technical solutions to solve complex problems
- 4+ years of experience in interfacing with clients, customers, or end-users
- An entrepreneurial mindset
- Naturally quantitative
- A high-quality mentor with proven growth results in mentees
- Ahead of industry trends and methodologies and are constantly looking to better your game through new technologies and learnings
- Passionate about technology solutions and finding ways to automate mundane tasks
- Exude our values
- A high degree of trust in your ideas and execution
- An opportunity to partner and collaborate with other talented people
- An inclusive community where you feel welcomed and cared for as a person
- The ability to make an immediate impact helping customers create a great workplace experience
- Support for your personal and professional growth
- Build a world-class team: Hire, coach, and develop the team
- Create raving fans: Ensure our customers always have a great experience and augment other teams/projects with SE involvement
- Partner with Product Management and Engineering from a management perspective to help translate customer needs into a better overall product; recognize trends in customer feedback, and escalate issues within Envoy
- Actively manage account health: Monitor and improve tracking solutions to be proactive during the sales cycle to detect at-risk and low-engagement accounts
- Keep Envoy on top: Leverage the expertise of the team to keep Envoy's competitive edge in the market and win strategic accounts
- Ruby on Rails intermediary understanding
- Experience working for a SaaS startup
- Experience with support tools and platforms like Intercom, SQL visualization tools, and common SaaS tools like Salesforce, Asana, etc
- Understanding Net Promoter Score (NPS), Customer Satisfaction (CSAT), and standard drivers
- Intermediate knowledge of SQL with the ability to query data for reporting and/or troubleshooting purposes
- Firsthand experience working in an environment where mobile or cloud-based applications are developed
- Advanced knowledge of web development technology
Envoy is a pioneering company that is reshaping the modern workplace experience with its comprehensive platform, offering solutions for visitor management, employee health checks, desk and room bookings, and delivery management. With a client base that includes renowned companies like Slack, Pinterest, and Warby Parker, Envoy's products are trusted by over 14,000 locations worldwide, processing more than 100,000 sign-ins daily, demonstrating its industry leadership. The company's focus on smart space solutions and workplace occupancy metrics, as well as its commitment to security across all facilities, showcases its dedication to making office life more efficient, safe, and meaningful.
Company Stage
Series C
Total Funding
$207.7M
Headquarters
San Francisco, California
Founded
2013
6 month growth
↓ -2%1 year growth
↑ 1%2 year growth
↓ -5%Benefits
Flexible PTO
Learning & development stipend
Full health coverage
Remote working credit
$100 wellness credit
401k
Paid parental leave