All Accor

Global hotel management, franchising, loyalty program

Duty Manager

Hotel Guest ServicesUpdated on Nov 11

Full-timeHyderabad, Telangana, IndiaNo salary listedIn-person

About the Job

Requirements

A Bachelor's degree or Diploma in Hotel Management, Hospitality Management, or Business Administration.
Four to five years of experience in hotel operations, preferably in Front Office.
Excellent communication and guest relations skills.

Responsibilities

Conduct daily briefings and training, and ensure that pertinent information is received by team members.
Manage and supervise staff tasks to ensure high-quality service and compliance with department standards.
Review, analyze, and suggest improvements to workflow and standards at the Front Desk.
Analyze rate variance reports to ensure rooms revenue control, and approve discounts and rebates.
Ensure compliance with Safety, Security, and Loss Control policies and procedures at the lobby and driveway, and handle hotel emergencies.
Conduct the hotel night audit process.
Provide department orientation and training on hotel service standards, procedures, and programs.
Maintain complete knowledge of food and beverage services, outlets, and hotel services and features.

Job Description

Conduct daily briefings, Trainings and ensure that all pertinent information is well received by team members
Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met
Review, analyze and suggest improvement of work flow and standards at the Front Desk
Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates
Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies.
Conduct Night Audit Process for hotel.
Provide department orientation and training of the hotel service standards, procedures and programs
Maintain complete knowledge of all food & beverage services, outlets and hotel services/features

Qualifications

Bachelor's degree or Diploma in Hotel Management, Hospitality Management, Business Administration
4–5 years of experience in hotel operations, preferably in Front Office.
Excellent communication and guest relations skills.

Additional Information

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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