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Mercy Medical Center

Hospitals and clinics delivering medical care

Supervisor - EVS

Environmental Services (Healthcare)Posted on Nov 11
Full-timeCedar Rapids, IA, USANo salary listedIn-person

About the Job

Requirements

  • At least three years of Environmental Services or housekeeping experience is required.
  • A high school diploma or equivalent is required.
  • Fluent spoken, read, and written English is required.
  • Basic math skills are required.
  • Proficiency in Microsoft Word, Excel, and Outlook is required.
  • The ability to use and demonstrate guest-relations skills is required.
  • Must be able to lead and communicate and listen effectively.
  • Must maintain a neat appearance and professional image at work.
  • Must be able to exert up to 10 pounds of force occasionally and/or a minute amount frequently, and up to 20 pounds occasionally and/or up to 10 pounds frequently.

Responsibilities

  • Provide day-to-day leadership to the Environmental Services Department, supporting patient-centered care through planning, scheduling, cleanliness, safety, and patient satisfaction.
  • Interact day to day with nurse managers, directors, house supervisors, infection control, and Environmental Services and Linen staff to support the patient experience.
  • Develop a future course for departmental needs that aligns with Mercy's vision; translate it into team goals and objectives, set priorities, and direct staff efforts.
  • Identify opportunities for growth and improvement that advance organizational goals, and build staff commitment to departmental and organizational goals.
  • Hold the team and self accountable for performance standards and commitments, and maintain service standards for patients, physicians, colleagues, and other departments.
  • Analyze problems and develop and implement solutions; apply financial concepts and analysis when making decisions.
  • Develop work plans with actionable components and measurable outcomes, monitor key performance indicators, and adjust plans as needed.
  • Reassess priorities and adjust staff time and resource allocation to improve efficiency and effectiveness.
  • Communicate reasoned conclusions to appropriate audiences, solicit opinions, and provide colleagues the information needed to do their jobs.
  • Share progress updates and provide constructive, actionable performance feedback based on objective metrics.
  • Select and attract staff, identify skill and knowledge gaps, and set development objectives for self and staff.
  • Support staff career development through challenging growth opportunities, coaching, and training.
  • Build respectful, trusting relationships and foster cooperation and collaborative decision-making among staff; work toward solutions when conflicts arise.
  • Provide regular progress updates to the manager and work with the manager to minimize risks and resolve problems.
  • Maintain knowledge of biohazard, pharmacy, and chemotherapy waste and sharps disposal, as well as cleaning supplies and equipment.
  • Manage day-to-day Environmental Services operations for the assigned shift, including work assignments, scheduling, new employee training, accurate employee records, and assistance with discipline, including terminations.
  • Initiate stock and non-stock supply orders and cross-train to cover the ordering process.
  • Demonstrate, train, and practice safe work habits with Environmental Services staff.
  • Build teams and support patient satisfaction, planning, and organization.
  • Maintain quality and cleanliness standards measured by Press Ganey, HCAHPS survey results, and internal audits; inspect and evaluate assigned staff to ensure standards are met.
  • Manage vacation requests without compromising Environmental Services staffing.
  • Represent the department on committees, at meetings, or on special assignments as requested by the Environmental Services Director or Manager, and fill in for the Environmental Services Manager as needed.
  • Evaluate assigned subordinates, including non-written 30- and 60-day reviews, 90-day written reviews, and annual written reviews.
  • Review applications, initiate interviews, select candidates, and begin the hiring process.
  • Maintain employee training and orientation records.
  • Apply hospital and department policies consistently and fairly.
  • Use work-scheduling software to upload schedules, make clock adjustments, process payroll, and manage patient discharges.
  • Account for keys used during each shift.
  • Follow hospital safety guidelines and job-specific safety duties, and promptly report unsafe conditions, situations, incidents, and injuries.

Desired Qualifications

  • Previous lead, charge, or supervisory experience is preferred.
  • A college degree or specific coursework is preferred.

About the Company

Mercy Medical Center

Hospitals and clinics delivering medical care

Mercy Medical Center provides a full range of health-care services to its community, including emergency care, inpatient and outpatient treatment, surgical services, maternity care, diagnostics, and specialty clinics. Its care model centers on teams of doctors, nurses, and support staff who use electronic medical records, evidence-based protocols, and coordinated care plans to diagnose, treat, and monitor patients across different departments. What sets Mercy apart is its broad scope of services within a community-hospital setting, a networked approach that emphasizes accessible care, patient navigation, and community outreach, often alongside teaching and collaboration within a larger health system. The goal is to improve community health by delivering high-quality, compassionate, and accessible medical care to patients.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Cedar Rapids, IA
Founded
1900

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