Principal Service Designer

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Regular or Temporary:

Regular

Language Fluency:  English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

At Truist, we believe in creating purposeful services and experiences that help build better lives and communities. With radical focus on the people we are designing for, our Experience Design team works to assess needs, ambitions, and limitations in order to create more connected and cohesive journeys for clients and teammates.

We believe in the intentional use of research, UX/UI, and accessibility best practices to deliver quality experiences that people love to use. This hands-on Service Design role collaborates with multidisciplinary partners to provide consultation on extremely complex problems and drives the conceptualization of human-centric solutions across multiple platforms and channels.

We believe in leading holistic, inter-connected business initiatives grounded in solid design foundations. This team influences a culture of innovation and excellence by guiding and inspiring Business and Design teammates. Our collective Design expertise in various practices, mindsets and methodologies help others to understand opportunities and think beyond the possible.

As a Service Design Principal at Truist, you will:
• Translate business goals into human-centered needs
• Lead Design strategy and planning
• Lead Service Design activities from inception to execution, determining best tools/methods for best outcomes
• Partner closely with business leaders, journey architects and experience design researchers
• Connect the dots between people, process and technology
• Negotiate trade-offs between business objectives, technology constraints, user wants and risk mitigation
• Visualize complex systems, patterns and information
• Turn data, research and ideas into compelling stories
• Find the sweet spot between desirability, viability and feasibility
• Move quickly between the macro and micro, zooming in and out of problems and solutions
• Consider what is possible both now and next
• Evangelize the value of design and design thinking
• Design and facilitate co-creation and collaborative working sessions

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time.  

1. Mentor and develop exceptional design talent (but not line manage). Teach by showing and doing. Play an active part in evaluating, recruiting, and developing talent.

2. Create highly innovative business opportunities that expand the value delivered to clients through digital and physical experiences.

3. Create and deliver world-class, end-to-end experiences and lead special/innovation projects.

4. Define standards and best practices that improve Service Design through active involvement and leadership.

5. Influence and support a culture of design excellence.

6. Consult and collaborate with talented teams in a supportive, complex environment and consider/apply broader organizational context and goals.

7. Communicate and collaborate in ways that fosters alignment across teams and builds productive partnerships.

8. Stay current on trends, theories, methods and processes in order to develop new practices that drive increased value and appreciation of design.

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Bachelor’s degree in related field (or equivalent work experience)

2. 6+ years of experience in the field (may include equivalent education)

3. Demonstrable experience leading large and/or complex projects

4. Excellent ability to communicate ideas and rationales to influence decision-making

5. Strong understanding and application of industry and discipline standards

6. Extensive experience creating artifacts and executing ideas, as well as experience coaching teammates to execute

7. Ability to give and accept critique, coaching, and feedback and to promote a culture of critique

8. Demonstrated success driving results

9. Proficiency in applicable software applications

10. English language fluency

Preferred Qualifications:

1. Relevant domain work experience

2. Extensive experience interacting with creative teams, business owners and technical teams

3. Comfortable with engineering/development processes, particularly Agile

4. High comfort level in working within a self-directed culture and navigating ambiguity and coaching others in this skill

5. A strong passion for improving people’s lives through design.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.

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