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PCI Pharma Services

Pharmaceutical packaging and contract services

Quality Manager - NPI

Regulatory & Quality (Life Sciences)Confirmed live in the last 24 hours
Full-timeRemote

About the Job

Requirements

  • A bachelor's degree in engineering, life sciences, or a related technical discipline is required.
  • A minimum of 10 years of progressive experience within the pharmaceutical, biotech, or medical device industries is required.
  • Expert knowledge of GAMP 5, 21 CFR Parts 820, 210/211, and 11, and data integrity regulations is required.
  • A strong understanding of Product Life Cycle Management, Design Assurance, and Project Management is required.
  • A strong quality assurance/control, manufacturing, laboratory, technical support, regulatory, and/or validation background is required.
  • Full professional proficiency in speaking, reading, and writing fluently and accurately for professional needs is required.
  • The role requires the ability to apply logical or scientific reasoning to complex intellectual and practical problems and to work with concrete and abstract variables.
  • High-standard report writing is required.
  • The ability to present information effectively to various audiences is required.
  • The ability to identify and resolve problems in a timely manner is required.
  • The ability to demonstrate original thinking and creativity is required.
  • The ability to show success in managing employees is required.
  • Attention to detail is required.
  • The ability to set and achieve challenging goals is required.

Responsibilities

  • Lead a team of Quality Professionals responsible for managing Design Control activities for NPI projects and direct cross-functional team members to achieve timely quality deliverables, customer service, and value-added results.
  • Ensure delivery of all quality elements needed to facilitate new product introductions of combination products.
  • Develop Advanced Drug Delivery Product Quality Assurance strategies and implement the agreed strategy to support NPI project development.
  • Make key decisions on product quality, compliance, and regulatory conformance issues for combination products, and ensure risk-based escalations to leadership.
  • Work with the programmer and project managers to manage project timelines, ensure quality elements are delivered on time, and identify and monitor critical paths throughout the project lifecycle.
  • Promote engagement at all program levels and stages, encouraging individuals to contribute to project success and illustrating the benefits of their contributions.
  • Manage program risks by ensuring they are identified, evaluated, and controlled throughout the program lifecycle.
  • Follow and comply with the NPI process in accordance with company procedures and policies.
  • Provide leadership to project teams from concept to handover, leading by example in day-to-day project and team management.
  • Manage change at varying levels, ensure site procedures are followed, and raise change controls at the appropriate time with relevant approvers engaged from the outset.
  • Create and sustain a working environment that promotes PCI values and behaviors.
  • Collaborate with the customer to define KPIs and lead KPI reporting to site and customer teams.
  • Manage and ensure the quality elements of all new products/devices and their associated project phases.
  • Travel on company business when required, including to vendor/supplier or customer locations.
  • Maintain and continually improve compliant NPI Change Requests that promote sound technical review of product development changes, design reviews, impact assessments, relevant documentation, and compliant closure.
  • Serve as an NPI risk-management representative on cross-functional and multi-site teams to support the integration of risk management into product quality systems such as Change Control and CAPA.
  • Collaborate with internal stakeholders and clients to provide feedback on issue management, escalation, evaluation, and resolution for quality, operational, and regulatory concerns.
  • Participate in, present on, and/or provide rationale for the NPI program during periodic audits, regulatory inspections, and customer visits or conference calls as required.
  • Perform other duties as assigned by the Director.

About the Company

PCI Pharma Services

Pharmaceutical packaging and contract services

PCI Pharma Services provides end-to-end pharmaceutical packaging and related services, including folding cartons, labels, contract packaging, clinical services, and brand protection, acting as a one-stop source for healthcare product development and commercialization. It handles packaging operations from cartons and labels to contract packaging and labeling, plus clinical packaging and brand protection, with processes built on cGMP and ISO compliance, lean manufacturing, and ongoing R&D, supported by mandatory training and strict security, hygiene, and inspections. It differentiates itself with eight decades of experience and a broad, integrated service suite under one roof, reducing risk and handoffs for clients. Its goal is to be a trusted packaging partner that delivers reliable, compliant, and scalable solutions so healthcare brands stay protected and clients can focus on their core business.

Company size
1-10
Company stage
Debt Financing
Total funding
$4B
Headquarters
Burlington, Canada
Founded
1971

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