Full-Time

Manager – Enterprise Change Management

Posted on 8/19/2024

KUBRA

KUBRA

501-1,000 employees

Customer experience management for utilities and government

Government & Public Sector
Fintech
AI & Machine Learning

Senior

No H1B Sponsorship

Mississauga, ON, Canada

This is a hybrid opportunity in Mississauga, ON.

Category
IT Project Management
IT Support
IT & Security
Required Skills
Kubernetes
Communications
Management
AWS
Development Operations (DevOps)
Requirements
  • Bachelor’s degree in Information Technology, Computer Science, or a related field.
  • Relevant certifications (e.g., ITIL Foundation, DevOps, Six Sigma, Prosci Change Management).
  • ServiceNow Certified System Admin or other relevant certifications.
  • Certification in DevOps practices (e.g., AWS DevOps Engineer, Certified Kubernetes Administrator).
  • 8-10 years of experience in ITSM with a focus on Change Management, Configuration Management, and DevOps integration.
  • 3+ years of team management experience.
  • Proficient in the ServiceNow platform.
  • Expertise in ITIL methodology, ITSM best practices, and DevOps principles.
  • Strong analytical and problem-solving skills.
  • Excellent project management skills and the ability to lead and manage cross-functional teams.
Responsibilities
  • Lead the enterprise adoption of ServiceNow ITSM functionalities, including Change Management and Configuration Management.
  • Develop and implement change management policies, procedures, and standards.
  • Manage the lifecycle of all changes, ensuring proper documentation, impact assessment, approval, and communication.
  • Chair the Change Advisory Board (CAB) meetings to review and authorize changes.
  • Oversee and manage change and configuration processes to ensure minimal risk and maximum efficiency.
  • Develop and maintain the configuration management database (CMDB) with accurate and up-to-date records.
  • Define and implement configuration management processes and procedures.
  • Conduct regular audits and reviews of configuration items to ensure compliance with standards.
  • Work with IT teams to document and reflect configuration changes in the CMDB.
  • Identify and manage configuration item relationships and dependencies.
  • Continuously review and improve change and configuration management processes.
  • Collaborate with IT and business stakeholders to understand their needs for change and configuration management.
  • Implement automation tools and techniques to streamline change and configuration management activities.
  • Stay current with industry trends and best practices in change and configuration management.
  • Provide training and guidance to staff on change and configuration management processes and tools.
  • Identify potential risks associated with change and configuration management activities and develop mitigation strategies.
  • Ensure compliance with regulatory requirements and industry standards.
  • Develop and maintain key performance indicators (KPIs) for change and configuration management.
  • Generate regular reports on change and configuration management activities, highlighting trends and areas for improvement.
  • Ensure that changes are implemented smoothly, on time, and within budget.

KUBRA provides customer experience management solutions tailored for large utility companies and government entities in North America. Their services include billing and payments, mapping, mobile applications, proactive communications, and artificial intelligence tools, all aimed at improving customer interactions and operational efficiency. KUBRA's solutions are used by over 365 clients, impacting more than 40% of households in the U.S. and Canada, resulting in over 1.5 billion customer interactions each year. The company offers various digital payment options, including partnerships with Apple Pay and Google Pay, ensuring convenience for customers. KUBRA's revenue comes from subscription fees for its software and transaction fees from payment processing, allowing for steady income while expanding its offerings. The goal of KUBRA is to enhance customer engagement and streamline operations for utilities and government organizations.

Company Stage

Growth Equity (Venture Capital)

Total Funding

N/A

Headquarters

Mississauga, Canada

Founded

1992

Simplify Jobs

Simplify's Take

What believers are saying

  • KUBRA's advanced analytics enhance data insights for utility companies.
  • Strategic partnerships with VertexOne and NorthStar expand KUBRA's market reach.
  • Growing demand for digital payments aligns with KUBRA's offerings.

What critics are saying

  • Emerging tech startups pose a competitive threat to KUBRA's market share.
  • Economic downturns may reduce budgets for KUBRA's utility clients.
  • Data privacy regulations could increase compliance costs for KUBRA.

What makes KUBRA unique

  • KUBRA offers a comprehensive suite of customer experience management solutions for utilities.
  • KUBRA's solutions reach over 40% of households in the U.S. and Canada.
  • KUBRA partners with major platforms like Apple Pay and Google Pay for flexible payments.

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Benefits

Paid day off for your birthday

Flexible Work Hours

Bi-annual performance-based bonus

Professional Development Budget

Health Savings Account/Flexible Spending Account

401(k) Company Match

INACTIVE