Front Desk Agent

Job Description

Planning & Organizing:

1. Review and update Logbook
2. Check equipment
3. Be Smart, well groomed and maintain a friendly and cheerful disposition all the times
4. Oversee the day to day operations
5. Report regularly on happening to Supervisors / Night Manager (if on shift).
6. Monitor Employees performance/ Coaching
7. Fire Procedure
8. First Aid Procedures
9. Handle guest complaints and report to manager
10. Implement and coordinate the Front Office OSM
11. Perform as per OSM Standards and in line with the Company’s Values and Core Behaviour.
12. Be fully aware of the Talk of the Walk for the day
13. Proper grooming at all times
14. Attend training classes as per schedule
15. Show fullest cooperation and respect within the team and other departments
16. of all Is aware of the daily activities and has product knowledge the hotel facilities
17. Ensure panic report is printed during the shift at least twice.

Operations:

1. Prepare for daily arrivals in terms of room allocation, check traces for any special requests of guests.
2. Register and process check in for all arrivals.
3. Update and check guest information into the computer after a complete check in.
4. Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure.
5. Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.
6. Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time.
7. Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up, report it immediately to supervisors.
8. Handle issuance of guest room key cards and ensure effective control for guest security.
9. Check and convey message to guests.
10. Assist at the Information counter, Foreign Exchange, Night Audit and the Business centre, as and when assigned.
11. To check the paymaster and assist Supervisors to have No paymasters pending.
12. Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day.
13. Check Hotel situation, occupancy, functions, groups, MIPs/VIPs & RIPs.
14. File daily reception report and documents systematically.
15. Print panic report (at least twice a shift).
16. Attend briefings; take notes and action with appreciated follow up.
17. Focus on the guests, maintain eye contact and ensure all guest at the desk are acknowledged.
18. At the end of the shift or the day, communicate all information that the next shift has to know for a well running of the operations.
19. Co-ordination and information with the Front Office, Housekeeping, F&B and especially with the General Manager regarding MIPs and VIPs.
20. He/she is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.
21. Perfect grooming all the time.
22. Drive Upselling.
23. Carry out any other reasonable task (which may not be stated here) as requested.
24. Maintain strict adherence to the property's environmental protocols by driving resource efficiency across all functions, particularly through implementing measures for responsible energy and water consumption, reducing waste output, supporting sustainable purchasing decisions, and accurately contributing to required full compliance.

Qualifications

**Qualifications:**

• College Graduate
• Strong command of English language, both written and verbal
• Professional appearance and demeanor consistent with luxury hospitality standards
• Proven ability to manage multiple priorities and maintain composure under pressure
• Demonstrated eagerness to learn hotel management systems and point-of-sale software
• Excellent interpersonal and communication skills with a customer-focused mindset

Additional Information

Directly opposite to The Dubai Mall, the iconic Burj Khalifa, 10 minutes walk to the Dubai Metro Station and within a few minutes’ drive to DIFC, World Trade Centre and just 15 minutes’ drive from Dubai International Airport, Swissotel Al Murooj is located in downtown Dubai, one of the city’s favoured destinations for business or leisure.