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Mercier Consultancy Group

Solutions Consultant - Norwegian

Customer SupportConfirmed live in the last 24 hours
Full-timeSofia, Bulgaria

About the Job

Requirements

  • Native or fluent Norwegian, spoken and written, is essential.
  • A valid European Union passport is mandatory.
  • Applicants must be able to relocate to Sofia, Bulgaria.
  • Previous experience in customer-facing roles is advantageous but not required.

Responsibilities

  • Act as the primary point of contact for Norwegian-speaking clients, providing guidance and resolution.
  • Maintain high standards of service in the customer support services industry.
  • Troubleshoot technical or account-related inquiries.
  • Maintain detailed documentation of interactions to support quality assurance and continuous improvement.
  • Collaborate with internal departments to optimize service delivery workflows for Norwegian markets.
  • Participate in ongoing training sessions to stay updated on product developments and service standards.
  • Meet daily performance targets to maximize monthly performance bonus potential.

Desired Qualifications

  • Previous experience in customer-facing roles.

About the Company

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