Solution Architect

Responsibilities

• Customer Engagement & Advisory: Lead discovery sessions, workshops, and architecture reviews with enterprise customers.
• Translate business challenges into scalable, secure, and cost-effective solution designs.
• Present high-level architecture and roadmaps to executive stakeholders in a clear, concise, and consultative manner.
• Build strong relationships as a trusted technical advisor to customer leadership teams.
• Solution Architecture & Design: Define and document solution architectures leveraging tech stacks (Java, Python, Kafka, Spring Boot, MySQL, Redis, Docker, and AWS (ECS, RDS, S3, IAM, Lambda, etc.).
• Design and validate multi-tenant SaaS architectures addressing scalability, reliability, security, and compliance.
• Recommend integration patterns (APIs, microservices, event-driven) for seamless enterprise adoption.
• Ensure solution designs align with Netomi’s product roadmap and best practices.
• Implementation Leadership: Own the technical delivery of customer solutions, from PoC through production rollout.
• Collaborate with engineering, product, and DevOps teams to implement and optimize solutions.
• Provide guidance on CI/CD pipelines, container orchestration, observability, and performance tuning.
• Lead solution validation, testing, and customer onboarding activities.
• Cross-Functional Collaboration: Support pre-sales and RFP processes by crafting technical proposals and architecture decks.
• Partner with Customer Success and Account Management to ensure long-term adoption and satisfaction.
• Mentor engineers and solution consultants on architectural best practices and customer engagement.

Requirements

• 10+ years of experience in software engineering, solution architecture, or enterprise consulting roles.
• Proven expertise with Java, Python, Spring Boot, MySQL, Redis, and microservices-based architectures.
• Strong experience in AWS infrastructure (ECS, RDS, S3, Lambda, IAM, networking, scaling strategies).
• Hands-on knowledge of Docker, containerized deployments, and CI/CD pipelines.
• Experience building or implementing multi-tenant SaaS solutions in B2B environments.
• Excellent stakeholder management and presentation skills, with experience engaging CXOs and senior leadership.
• Ability to lead technical discussions, influence decisions, and drive alignment across business and engineering teams.

Preferred Skills

• Experience with Generative AI, LLMs, NLP, or conversational AI platforms.
• Knowledge of Kafka, Elasticsearch, or OpenSearch for distributed data processing and search.
• Familiarity with enterprise security, compliance frameworks (SOC2, GDPR, HIPAA, etc.), and identity management (OAuth, SSO).
• Exposure to large-scale B2B SaaS solution design in customer support, contact center, or AI-driven automation domains.

What We Offer

• Opportunity to shape next-generation AI solutions for global enterprises.
• A customer-facing leadership role with direct impact on adoption and customer success.
• Collaborative startup culture with the scale and reach of enterprise SaaS.
• Competitive compensation, equity options, and benefits.
• Continuous learning and growth opportunities in Generative AI and SaaS solution architecture.

Why Join Netomi

• Impact at Scale: Your solutions will power AI-driven customer experiences for some of the biggest brands in the world.
• Cutting-Edge Technology: Work with advanced LLMs, agent orchestration, and multi-channel automation.
• Career Growth: Opportunities to expand into leadership, specialization (AI, integrations), or product strategy roles.
• Collaborative Culture: Work closely with engineering, product, and customer success in an environment that values innovation and execution.
• Global Reach: Shape solutions that operate across continents, languages, and industries.
• If you’re excited by architecting enterprise AI solutions, thrive in customer-facing technical roles, and want to shape the future of intelligent customer service, we’d love to hear from you.