Customer Service Support
About the job
- A high school diploma or equivalent is required.
- Excellent verbal communication and listening skills are required.
- Strong computer and data-entry skills are required.
- Ability to multitask in a fast-paced environment is required.
- Professional phone etiquette is required.
- Reliable attendance and punctuality are required.
- Ability to sit and work at a computer for extended periods is required.
- Ability to operate phones, headsets, and computer systems is required.
- Ability to communicate clearly by phone and electronically is required.
- Ability to maintain regular and predictable attendance is required.
- Answer inbound customer calls promptly and professionally.
- Schedule service appointments and route calls to appropriate departments.
- Respond to customer inquiries regarding service, parts, and general dealership information.
- Assist with cashier booth operations and customer transactions.
- Retrieve and pull up customer vehicles as needed.
- Provide support to the loaner vehicle desk and assist with related customer needs.
- Maintain a professional, courteous, and customer-focused approach throughout all interactions.
- Support the Service Department with additional tasks and responsibilities as needed.
- Maintain confidentiality of customer and dealership information.
- Perform all duties in accordance with ADA essential functions and dealership policies.
About the company
Ted Britt Auto Group sells cars, trucks and motorcycles to drivers across Northern Virginia through dealerships for Ford, Lincoln, Chevrolet and Harley-Davidson. Its stores carry vehicles from their manufacturers alongside used cars from several brands, so buyers can compare passenger vehicles and work trucks within the same group. Customers can browse inventory online, arrange financing or a lease, trade in an existing vehicle, and return for maintenance, repairs and replacement parts, with revenue coming from vehicle sales and after-sales service. The family-owned business grew from a Ford dealership opened in 1959 and is headquartered in Fairfax, Virginia.
Company Size
N/A
Company Stage
N/A
Total Funding
N/A
Headquarters
Fairfax, VA
Founded
1959
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Simplify's Take
What believers are saying
- Quantico apprentices earn $14-$20 hourly: paid mentorship includes a path toward Harley-Davidson technician certification.
- Experienced technicians get brand-transition training: Ted Britt Chevrolet welcomes other manufacturers and supports qualified hires through factory training.
- Retirement saving includes employer support: Ted Britt lists a company match on its employee 401(k) plan.
What critics are saying
- Quantico apprentices face physical demands: the role requires frequent 50-pound lifting and weekend work as required.
- Service coverage extends beyond weekdays: Ted Britt advertises Saturday service and Sunday Quick Lane opening.
- Chantilly wholesale sellers work in the field: assigned accounts require regular visits and a clean driving record.
What makes Ted Britt Auto Group unique
- Ted Britt ties loyalty coverage to repeat service: eligible owners must return every six months or 7,500 miles.
- Truck work reaches commercial fleets: Ted Britt Truck Shop handles authorized Ford warranty and recall repairs.
- Parts sales reach independent repairers: Ted Britt has a wholesale business serving repair facilities and commercial clients.
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