DeKalb County

Metro Atlanta county government

Golf/Tennis Operations Manager

Facilities ManagementConfirmed live in the last 24 hours

Full-timeDecatur, GA, USA$61k - $98.2kIn-person

About the Job

Requirements

A bachelor's degree in Parks & Recreation, Recreation Management, Hospitality Management, or a related field is required, or an equivalent combination of education, training, and experience.
Five years of experience in golf or tennis operations, or an equivalent combination of education, training, and experience providing the required knowledge, skills, and abilities.

Responsibilities

Manage daily operations of a county golf course or tennis center, including staff, course or court operations, the pro shop and clubhouse, driving range, golf carts and cart barn, financial accounting, marketing, and contractors.
Manage and evaluate assigned staff; develop and oversee employee schedules; review timesheets; address employee concerns; counsel or discipline staff; assist with or complete performance appraisals; act as a liaison between employees and management; and train staff on operations, policies, and procedures.
Organize, prioritize, and assign work; schedule activities; ensure staff have necessary resources; monitor work in progress and inspect completed work; assist staff with complex situations and provide technical expertise; report progress and activities to management; and assist with procedure manual revisions.
Coordinate facility use, maintain the master calendar, schedule rentals, prepare for events, set up meeting rooms, prepare the course or courts, decorate for special events, maintain related documentation, and open and close the facility.
Ensure facility maintenance by conducting inspections, scheduling maintenance and repairs, and supervising building cleanliness.
Manage the facility's pro shop and clubhouse, driving range, golf cart fleet care and maintenance, and property and building security.
Oversee maintenance and upkeep of the golf course or tennis courts, grounds, and clubhouse to support guest safety and enjoyment.
Establish and enforce operational rules, regulations, policies, and procedures for public golf or tennis services.
Communicate with patrons to ensure quality customer service; provide general customer service and administrative support; and respond to citizen inquiries, concerns, and complaints about programs, policies, or personnel.
Maintain accurate inventories of equipment, supplies, shop merchandise, daily receipts from golf or tennis rounds, and personal property.
Book tournaments and provide information about fees, cart rentals, start times, and course or court availability.
Plan, organize, and promote youth camps, lessons, tournaments, and other programs, events, and contests for community members.
Use golf or tennis operations software, including point-of-sale, activity-management, and inventory systems, to maintain financial and operational records.
Develop and manage the annual operating budget and operational work plan; review past performance and forecasts; and oversee controls and fee structures for safeguarding assets, inventory, and resources.
Develop a public relations program and promote, coordinate, and administer marketing plans using social media, radio, print media, and email to support profitability.
Oversee contractors' golf course or tennis court maintenance through meetings and regular inspections to ensure compliance with maintenance standards.
Coordinate with the food and beverage contractor on food and service quality, on-course service, banquets, outside events, and catering.
Schedule staff meetings about customer issues, operations, revenue growth, cost containment, and continuous improvement; and attend leadership meetings with the center counterpart and food and beverage contractor.

Salary Grade: 20 Salary Range: $61,009 - $98,224 FLSA: Exempt

Purpose of Classification:

The purpose of this classification is to manage the daily operations of a county golf course or tennis center including overseeing regular and volunteer staff, course/court operations, pro shop and clubhouse operations, driving range operations, golf cart and cart barn maintenance, financial accounting, marketing and contractor oversight.

Essential Functions:

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

Manages and evaluates assigned staff; develops and oversees employee work schedules to ensure adequate coverage and control; compiles and reviews timesheets; addresses employee concerns and problems and counsels or disciplines as appropriate; assists with or completes employee performance appraisals; manages work; acts as liaison between employees and management; and trains staff in operations, policies, and procedures.

Organizes, prioritizes, and assigns work; prioritizes and schedules work activities to meet objectives; ensures subordinates have proper resources needed to complete assigned work; monitors status of work in progress and inspects completed work; consults with assigned staff to assist with complex/problem situations and provides technical expertise; provides progress and activity reports to management; and assists with revisions to procedure manuals as appropriate.

Coordinates facility use; maintains master calendar; schedules facility rentals; prepares for scheduled events; sets-up meeting rooms; prepares course or courts; decorates for special events; maintains related documentation; and opens and closes facility.

Ensures maintenance of center; conducts regular inspections of facility; schedules required maintenance and repairs for facility; and supervises cleanliness of building.

Manages daily operations of golf or tennis facility including pro shop and clubhouse operations, driving range operations, golf cart fleet care and maintenance, and property and building security.

Monitors and ensures appropriate maintenance and upkeep of golf course or tennis courts, grounds and clubhouse to provide for safety and enjoyment of guests.

Establishes and enforces golf/tennis operations rules, regulations, policies, procedures to deliver effective operations and services for public.

Communicates with patrons to ensure quality customer service is provided by golf /tennis, pro shop, and clubhouse personnel; performs general customer service and administrative duties as required; receives and responds to inquiries, concerns and complaints of citizens regarding programs, policies and/or personnel.

Maintains accurate inventories of equipment and supplies; shop merchandise, daily receipts from rounds of golf/tennis games and personal property inventory.

Books tournaments and provides information regarding green fees, cart rentals, starting times, course or court availability, etc.

Plans, organizes and promotes golf/tennis youth camps, lessons, tournaments and other related programs, events and contests that serve all community members.

Utilizes golf/tennis operations related software, e.g., point of sale systems, activity management systems, and inventory software to record and maintain financial and operational records.

Develops and manages annual operating budget and operational work plan; reviews past performances and forecasts to ensure all financial goals are met per established guidelines, policies and procedures; and oversees controls and fee structures for safekeeping of assets, inventory and resources.

Develops public relations program; and promotes, coordinates and administers marketing plans using social media, radio, print media and emails to ensure golf or tennis operations profitability.

Oversees performance of golf course or tennis court maintenance, with contractors via meetings and regular inspection tours to enforce compliance with established maintenance standards for care and upkeep of the center.

Coordinates with food and beverage contractor for all food and beverage needs including, food and service quality, on-course food and beverage service, banquets, outside events and catering for all functions.

Schedules staff meetings to address issues regarding customers, operations, revenue growth, cost containment and continuous improvement; and attends leadership meetings with center counterpart and food and beverage contractor to enable proper communication, collaboration and teamwork.

Minimum Qualifications:

Bachelor’s degree in Parks & Recreation, Recreation Management, Hospitality Management or a related field required; five years experience in golf or tennis operations; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

About the Company

DeKalb County

Metro Atlanta county government

DeKalb County is the county government serving DeKalb County, Georgia. It provides public safety, courts, elections, watershed management, sanitation, transportation, planning, parks, libraries, permitting, and human services. Residents, businesses, visitors, and community organizations interact with elected offices and county departments. The workforce includes public-safety personnel, engineers, planners, attorneys, social-service staff, trades, technology teams, and administrators. Services are delivered through public governance, budgets, procurement, and statutory county responsibilities.

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