Engineer 2 - Systems Reliability Engineering

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Introduction

As part of the Distribution & Logistics IT team, you will help ensure the reliability, resilience, and operational readiness of the technology platforms and onsite equipment that support warehouse and transportation operations. You will lead major incident response efforts, provide hands-on technical support when need, drive reliability improvements, and partner with engineering, operations, vendors, and business stakeholders to reduce risk and improve business continuity across critical supply chain systems.

About the Job

• Lead high-impact incident response efforts, coordinating technical teams, vendors, and recovery activities to minimize business disruption.

• Own root cause analysis, corrective action planning, and long-term remediation for recurring or high-severity production issues.

• Improve monitoring, observability, operational health indicators, runbooks, preventive maintenance, and deployment readiness across Distribution & Logistics platforms.

• Provide onsite support for warehouse technology, including PCs, workstations, RF scanners, mobile devices, label printers, network-connected equipment, and related software.

• Configure, maintain, test, and troubleshoot RF scanners, Zebra and HP printers, warehouse workstations, peripherals, and spare equipment; coordinate equipment for RMA requests when required.

• Partner with engineering, warehouse operations, cybersecurity, infrastructure, application support, vendors, and third-party logistics providers to strengthen platform reliability and resilience.

• Use technical expertise and business knowledge to evaluate incidents and problems, prioritize work based on operational impact, and coordinate escalations to second- or third-level support teams.

• Support release validation, upgrades, rollouts, peak readiness, command center activities, business continuity exercises, and warehouse technology transitions.

• Coach engineers and support teams on troubleshooting practices, operational excellence, documentation, and the effective use of AI-enabled tools to improve reliability and efficiency.

• Serve as the onsite contact for engineering or infrastructure teams when hands-on troubleshooting, equipment replacement, testing, or validation is required.

About You

• 6+ years of experience in systems reliability engineering, application support, platform operations, production support, desktop support, or enterprise logistics technology environments.

• Experience leading major incident response, coordinating cross-functional recovery efforts, and driving operational improvements for business-critical systems.

• Strong troubleshooting expertise across applications, integrations, databases, monitoring platforms, warehouse devices, printers, mobile technology, and network-connected equipment.

• Working knowledge of WLAN, LAN, DHCP, VLAN, Wi-Fi, Microsoft Intune, Windows Autopilot, Linux, and Microsoft Azure.

• Advanced SQL, observability, release validation, and root cause analysis experience used to improve reliability and reduce recurring issues.

• Experience with Manhattan WMS or Manhattan Active WMS and one or more related platforms such as Manhattan TMS, Centiro TMS, Manhattan LMS, UKG WFM, MuleSoft, Talend, SAP AFS, SAP S/4HANA, ServiceNow, Microsoft Power BI, Tableau, Manhattan SCI, SQL Server, Oracle, or Snowflake.

• Experience with observability platforms, log analytics, application performance monitoring, API management, warehouse automation, WCS integrations, and high-volume distribution center operations.

• Experience supporting peak readiness, command center operations, 3PL transitions, major incidents, upgrades, rollouts, and business continuity activities.

• Experience supporting warehouse, transportation, supply chain, or enterprise platforms, including vendor coordination and operational readiness activities.

• Excellent problem-solving, written communication, verbal communication, customer support, integrity, and personal accountability.

• Ability to safely lift and move equipment weighing up to 50 pounds and perform hands-on setup or replacement of warehouse technology.

Preferred Experience

• Warehouse experience with Manhattan WMS 

• Hands-on experience with Zebra printers and scanners, HP printers, SOTI Mobile Device Management, Microsoft Intune, and warehouse RF devices.

• Experience in a warehouse or distribution center environment where uptime, shipping continuity, and rapid incident recovery are critical.

• Experience working with third-party vendors, managed service providers, engineering teams, and geographically distributed support organizations.

• Ability to translate technical findings into clear business impact, recovery status, risk, and next steps for operations and leadership.
  

Applicants must be legally authorized to work in the United States at the time of hire and must not require current or future employment visa sponsorship. The company does not participate in the H-1B cap lottery or sponsor initial employment visas. Candidates with an existing H-1B visa that is eligible for transfer may be considered.

EOE M/F/Disability/Vets

LOCATION

USA, Erlanger, Distribution Center (DDC1)

FULL TIME/PART TIME

Full time

FILL DATE

This position is expected to be filled by 01/17/2027.

Current LS&Co Employees, apply via your Workday account.