Accounts Receivable Coordinator 1

Position Summary:

The Deductions Coordinator I is responsible for basic researching, analyzing, and resolving customer deductions to ensure timely recovery or appropriate clearing of outstanding amounts. This role supports the accounts receivable team by maintaining accurate records and collaborating with internal departments and external customers to manage deduction disputes.

Major Responsibilities:

• Review and analyze customer deductions received though portals, emails or remittance advise.
• Validate deduction claims by comparing them against sales data, contracts, promotions, shipping records, and return documentation.
• Classify deductions by type (eg. pricing, freight, shortages, returns, quality) and assign appropriate credit reason codes.
• Make a determination to process credit or issue a denial based on standard work and internal policies.
• Work closely with internal teams (sales, customer care, logistics) to investigate and resolve disputes.
• Communicate with customers to request supporting documentation or provide resolution updates.
• Review debit information, make direct calls, and follow through to the customer to obtain missing information
• Enter and maintain deduction data in the ERP or deductions management system.
• Recommend write-offs or credit adjustments when appropriate, with proper documentation. May authorize credit values up to credit value assigned.   Credits of greater value must be approved by Supervisor or Manager of department, or appropriate director.
• Write denial letters to customer for debits/claims that are denied.
• Support month-end close processes by ensuring deductions are accurately accounted for.
• Assist with reporting on deduction trends and help identify root causes for recurring issues.
• Maintain accurate files and records for audit and compliance purposes.
  • Responsible for other ad-hoc tasks and projects assigned by superior/management.
  • Adhere to ISO Standards
  • Job duties include but are not limited to the above

Required Education / Experience / Skills:

4-Year College Degree graduate

Finance related course or any business management course (with accounting units preferred)

Job related experience:

1+ year in accounts receivable, accounting, or related administrative support preferred            

Experience in corporate finance or manufacturing environment is a plus.    

Specific Knowledge:

Practical knowledge in ERP Applications ( Oracle, Esker, any applicable Finance ERP)

Proficient in MS Office applications (MS Word, Excel and Powerpoint)

Internal Audit Control

Skills:  

1. Good analytical skills

2. Teachable

3. Team player

4. Dependable

5. Organized

6. Good interpersonal skills

7. Willing to extend working hours and during holidays

8. With high regards to integrity

9. Can adapt to a fast pace environment

Travel:  Not Required

Language: English as required by the support

#LI-Hybrid

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