Automotive Service Estimator - Automotive Service Estimator / Dispatcher

Job Description

Job Title:

Automotive Service Estimator / Dispatcher

Location:  

5869 Derek Ave, Sarasota, FL 34238

Job Overview:

As an Automotive Estimator with Christian Brothers Automotive, you will play a critical role in our automotive shop as a key repair order builder, ensuring that every guest receives top-notch service and their vehicle is repaired to the highest standards.

With your excellent communication and organizational skills, you will coordinate with technicians, build detailed estimates including parts and labor components using industry resources and repair procedures, answer guest inquiries, and maintain an organized repair log to ensure maximum productivity and efficiency. You will also handle third-party warranty work, handle parts check-ins, returns, and parts reconciliations. You will also manage all quick service tickets, including waiters, as well as all phone quotes.

Responsibilities include, but are not limited to:

• Reviews all digital vehicle inspections by technicians, using them to build detailed estimates / repair orders
• Build detailed repair orders / estimates including parts and labor components using industry resources and repair proceedures
• Interface with technicians on each ticket to ensure approprate labor times and parts/proceedures for each repair order so that the repair order can be presented accurately and in a timely manner to the guest
• Manage all quick service tickets, including waiters, as well as all phone quotes
• Maintains an organized and up-to-date repair log
• Answers customer inquiries and prepares estimates for our guest
• Present the best solution to properly repair our customer’s vehicles in a way that is easy for them to understand
• Ensure that all work is performed to proper specifications and within the time promised to the guest
• Build relationships with part supply vendors, tool vendors, and all external vendors effectively
• Prioritize technician workloads with part availability
• Prepares a list of needed service department equipment, supplies, and required repairs - reviews service department repairs with the Service Manager
• Coordinates and schedules maintenance for shop equipment
• Responsible for the part supply process, including inventory, pricing, returns, warranty claims, etc.
• Regularly interacts with external vendors on parts inventory and pricing
• Works together as a team and assists other employees as needed
• Other duties as assigned

Qualifications

Qualifications:

• TekMetric software experience and knowledge prefered 
• Strong industry knowledge and ability to build complex tickets accurately and efficiently
• Deep knowledge and experience estimating tickets involving third-party warranties and the ability to navigate the third-party warranty process
• Deep understanding of parts ordering, returns, and reconciliation 
• Excellent communication skills: Must be able to communicate clearly and effectively with technicians, guests, and other team members to ensure that everyone is on the same page
• Strong organizational and problem-solving skills: Estimators coordinate multiple work orders, schedule appointments, and manage paperwork. They must be highly organized to ensure that everything is completed accurately and on time
• Customer service skills: Must have strong customer service skills to answer customer inquiries, address concerns, and ensure that customers are satisfied with the work that is performed on their vehicles
• Proficient in Windows-based computer software and automotive store applications
• Previous experience in an Automotive Sales, Advisor/Writer, or Estimator/Dispatcher position preferred

Physical Requirements:

• Being dependable and reliable for a position that is scheduled for Monday – Friday, 7am – 6pm
• Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)
• Occasionally lifting and carrying objects over 50 lbs.
• Keeping a brisk work pace in a high-volume environment

Additional Information

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.

Thank you for viewing this opportunity! This job posting is for an opening at a Christian Brothers Automotive location that is independently owned and operated by a local licensed franchisee. Your application and any information included with it will be submitted to the franchisee for further handling. Christian Brothers Automotive Corporation ("CBAC") is a separate business entity. No CBAC employee will be involved in any decisions regarding your employment application. If you are hired for this position, you also understand and acknowledge that the local franchisee will be your employer and that CBAC will not be your employer. The local franchisee is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.