Allata

Strategy, architecture, and enterprise software development

Director AI & Technology

Implementation & Technical Account ManagementConfirmed live in the last 24 hours

Full-timeDallas, TX, USANo salary listedHybrid

About the Job

Requirements

Proven experience leading client delivery teams, building strong client relationships, identifying growth opportunities within existing accounts, and consistently delivering on commitments.
Demonstrated ability to present and communicate complex technical solutions to C-level and executive-level client stakeholders.
Proven track record of identifying and closing account expansion opportunities, including upsell, cross-sell, and service extension, with existing clients; experience translating delivery insights into revenue growth.
Ability to manage and enhance quality and margin within client accounts while maintaining exceptional delivery standards.
Skilled in breaking down complex business problems and guiding teams to strategic resolution; strong business acumen including cost-benefit analysis, return on investment development, and business case articulation.
Deep familiarity with cloud-native environments in at least one major hyperscaler: Amazon Web Services, Azure, or Google Cloud Platform.
Strategic mastery of modern software development patterns and tools, including containers, serverless architectures, and integration frameworks such as eventing, messaging, streaming, and Azure Service Bus.
Strong experience in machine learning and artificial intelligence, including the design and deployment of generative artificial intelligence, retrieval-augmented generation, and related frameworks; ability to articulate artificial intelligence value to non-technical stakeholders.
Proven practice in DevOps and infrastructure as code within the Microsoft ecosystem, including Azure DevOps, GitHub Actions, Bicep, or Terraform.
Ability to communicate and translate technical strategies into business narratives for executives, finance, operations, and technical teams.
Proven track record of influencing clients and internal teams to preferred outcomes; strong negotiation and stakeholder management skills.
Ability to operate successfully in ambiguous environments, create structure, define processes, and scale operations.
Strategic thinking and problem-solving skills with an entrepreneurial mindset; comfort defining new service models and offerings.
Proven experience operating in global and virtual environments, working effectively with colleagues across geographies, time zones, and cultures.
Adaptability and ability to assume multiple roles in a fast-moving, customer-oriented, growth-focused environment.
Strong aptitude for developing company processes, recruiting and developing talent, and building high-performing delivery teams.
Track record of driving client satisfaction and creating referenceable customers; experience with Net Promoter Score or similar satisfaction metrics.

Responsibilities

Plan, estimate, and operationally execute projects across the portfolio; define methodologies tailored to client needs, including agile, hybrid, and traditional approaches.
Act as executive solution architect by partnering with Sales before sale to design technical proposals and translate complex requirements into value narratives for client stakeholders.
Present and influence directly with client executives, information technology leaders, and decision-makers; understand their business outcomes and explain how cloud, artificial intelligence, DevOps, and integration solutions address their needs.
Identify expansion opportunities within active projects, discover additional needs during delivery, and report technical feasibility and return-on-investment analysis to Sales.
Manage client relationships and expectations, act as the escalation point for delivery issues, and drive client satisfaction and referenceable outcomes.
Collaborate with Sales Executives on account strategy, co-define service roadmaps, participate in executive business reviews, and influence client investment decisions.
Oversee project financials, including budgeting, forecasting, and margin analysis by project and account; optimize delivery excellence and profitability.
Develop and manage Service Line teams with commercial awareness, building teams that understand opportunities, communicate effectively with clients, and support account expansion.
Partner with internal stakeholders to align delivery offerings with market demand and support the design and scaling of strategic service offerings.

Allata is a global consulting and technology services firm founded in 2016, with 350+ employees across the US, India, and Argentina. We partner with some of the world's largest enterprises to move AI from idea to production — building intelligent agents, data foundations, and governance frameworks that scale.

Our teams work at the intersection of strategy, engineering, data, and design, helping clients modernize their technology, unlock data value, and create meaningful digital experiences. At Allata, you'll join an agile, cross-functional team that works closely alongside clients — making a real impact and building lasting partnerships.

Allata is seeking a Director to lead the delivery of critical projects and programs within the AI & Technology Service Line, operating as a strategic commercial partner for our Sales team. You will ensure high-quality, on-time delivery with strong financial control and exceptional client experiences while acting as a solution architect and commercial catalyst. Collaborating closely with Sales Executives and Client Partners, you will develop talent, optimize delivery models at scale, identify and close account expansion opportunities, and drive measurable outcomes that impact both margin and revenue growth.

Role & Responsibilities:

Plan, estimate, and operationally execute projects across the portfolio; define methodologies tailored to client needs (agile, hybrid, traditional).
Act as Executive Solution Architect: partner with Sales pre-sale to design compelling technical proposals, translate complex requirements into clear value narratives for client stakeholders.
Present and influence directly with clients (executives, IT leaders, decision-makers): demonstrate deep understanding of their business outcomes and articulate how our Cloud, AI, DevOps, and integration solutions solve their specific pain points.
Identify and surface expansion opportunities within active projects: discover additional needs (modernization, AI/ML, automation, managed services) during delivery and report to Sales with technical feasibility and ROI analysis.
Manage client relationships and expectations; act as escalation point for delivery issues; drive continuous satisfaction and referenceable outcomes.
Collaborate with Sales Executives on account strategy: co-define service roadmaps, participate in executive business reviews, influence client investment decisions.
Oversee project financials: budgeting, forecasting, margin analysis by project and account; optimize for both delivery excellence and profitability.
Develop and manage Service Line teams with commercial awareness: build teams that understand opportunity, speak client language, and actively support account expansion.
Partner with internal stakeholders to align delivery offerings with market demand; support the design and scaling of new strategic service offerings.

Hard Skills - Must have:

Proven experience leading client delivery teams, building strong client relationships, identifying growth opportunities within existing accounts, and consistently delivering on commitments.
Demonstrated ability to present and communicate complex technical solutions to C-level and executive-level client stakeholders.
Proven track record of identifying and closing account expansion opportunities (upsell, cross-sell, service extension) with existing clients; experience translating delivery insights into revenue growth.
Ability to manage and enhance quality and margin within client accounts while maintaining exceptional delivery standards.
Skilled in breaking down complex business problems and guiding teams to strategic resolution; strong business acumen including cost-benefit analysis, ROI development, and business case articulation.
Deep familiarity with Cloud Native environments in at least one of the major hyperscalers (AWS, Azure, GCP).
Strategic mastery of modern software development patterns and tools, including expertise with containers, serverless architectures, and integration frameworks (eventing, messaging, streaming, Azure Service Bus).
Strong experience in Machine Learning and Artificial Intelligence, including the design and deployment of Generative AI, Retrieval Augmented Generation (RAG), and related frameworks; ability to articulate AI value to non-technical stakeholders.
Proven practice in DevOps and Infrastructure as Code within the Microsoft ecosystem (Azure DevOps, GitHub Actions, Bicep/Terraform).

Soft Skills / Business Specific Skills:

Ability to effectively communicate and translate technical strategies into business narratives for diverse audiences (executives, finance, operations, technical teams).
Proven track record of influencing clients and internal teams to preferred outcomes; strong negotiation and stakeholder management skills.
"Account as a business" mindset: you think strategically about pipeline, margin, growth, and churn risk; you identify opportunities proactively without waiting for Sales to bring them.
Ability to operate and succeed in ambiguous environments; self-starter skilled in creating structure, defining processes, and scaling operations.
Strategic thinking and problem-solving skills with entrepreneurial mindset; comfort with defining new service models and offerings.
Proven experience operating in global and virtual environments, working effectively with colleagues across different geographies, time zones, and cultures.
Demonstrated adaptability: willingness and ability to assume multiple roles in a fast-moving, customer-oriented, growth-focused environment.
Strong aptitude for developing company processes, recruiting and developing talent, and building high-performing delivery teams.
Track record of driving client satisfaction and creating referenceable customers; experience with NPS or similar satisfaction metrics.

At Allata, we value differences.

Allata is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Allata makes employment decisions without regard to race, color, creed, religion, age, ancestry, national origin, veteran status, sex, sexual orientation, gender, gender identity, gender expression, marital status, disability or any other legally protected category.

This policy applies to all terms and conditions of employment, including but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

About the Company

Allata

Strategy, architecture, and enterprise software development

Allata is a strategy, architecture and enterprise‑level application development firm that helps clients grow opportunities, improve efficiencies and automate processes through custom technologies. It defines vision and value creation, shapes strategic product designs, and manages enterprise delivery to enable business agility at the intersection of people, process, and technology. The company differentiates itself with a networked team culture that prioritizes caring, client focus, and responsible growth—including a monthly charitable donation equal to 2% of net income—and by delivering transformational work across industries. Allata’s goal is to help clients become more nimble, transformative, and disruptive while building a connected team of talented professionals who can stand strong on their own yet work together to achieve client goals.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Dallas, TX
Founded: 2016

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