Director of Facilities and Maintenance

Job Description

JOB OVERVIEW

The Director, Facilities and Maintenance leads facilities strategy and operations across Eataly North America Restaurants & Markets and Caffès. The Director is responsible for multi-site maintenance, building infrastructure, asset lifecycle and capital planning, cleaning and sanitation, security, utilities, compliance, emergency response, and vendor performance. This role establishes consistent standards, systems and performance measures across locations; manages facilities operating and capital expenditures; and partners with Operations, Food Safety, Health & Safety, Finance, Procurement, Legal, landlords, and Design and Construction. The Director ensures work is completed safely, efficiently, within regulatory requirements, approved budgets and established timelines, and supports facilities readiness for new openings. Reports to the VP, Operations.

• Provides leadership, management guidance and technical direction to Facilities Managers and store maintenance teams across Eataly North America, including hiring, training, performance management, standard operating procedures and allocation of technical resources.
• Manages building infrastructure and critical systems, including HVAC, electrical, plumbing, lighting, building management systems, commercial kitchen equipment, hoods and fire suppression, refrigeration and walk-ins, elevators and escalators, fire protection and other mechanical systems.
• Establishes common work-order and asset management standards across locations, including preventive maintenance, asset and service records, repair prioritization, escalation and timely work-order completion.
• Assesses equipment condition and owns multi-year asset lifecycle and replacement planning, including repair-versus-replace decisions based on total cost of ownership, CAPEX requests, business cases and appropriate OPEX versus CAPEX treatment.
• Develops short- and long-range maintenance plans and directs site repair, construction and preventive maintenance projects to ensure effective resource use and completion within approved scope, schedule and budget.
• Defines and monitors facilities KPIs, including preventive maintenance completion, response and resolution time, equipment downtime, repeat repairs, vendor SLA performance and cost per store or square foot; drives corrective actions and continuous improvement.
• Builds, forecasts and manages facilities OPEX budgets by store in partnership with Finance; monitors variances, controls expenditures and identifies savings opportunities while maintaining safety, compliance and service quality.
• Runs competitive RFP and tender processes as needed, including scopes of work, vendor prequalification, bid comparisons, scorecards and award recommendations; negotiates MSAs, rate cards and SLAs with Procurement, Health & Safety, Legal and Finance.
• Manages vendor relationships, contracts and performance for maintenance, cleaning, security, pest control, waste and grease disposal, utilities and other facilities services; validates invoices against contracted terms, approved work and supplies received.
• Clarifies and manages landlord and tenant maintenance responsibilities under applicable leases, coordinates maintenance requests with landlord representatives and follows through to resolution.
• Ensures facilities comply with applicable federal, state and local building, fire, environmental, workplace safety and life-safety requirements, including OSHA requirements and relevant codes.
• Establishes systems to ensure locations complete required inspections, testing, recordkeeping and permit renewals, including fire suppression, sprinklers, alarms, backflow and elevators; implements escalation and corrective-action protocols for code violations or failed inspections.
• Leads facilities emergency response and business continuity for critical equipment failures and utility interruptions, including on-call coverage, emergency vendor agreements, escalation protocols and contingency plans for refrigeration, power and HVAC.
• Oversees health and safety practices within facilities operations, including hazard identification, contractor safety and timely corrective actions, in partnership with Operations and Health & Safety leadership.
• Oversees purchasing, inventory, storage and safe use of cleaning supplies and manages cleaning and sanitation programs, service schedules and quality standards across locations.
• Partners with Operations and Food Safety teams to ensure facilities, equipment, cleaning practices and sanitation programs support food safety requirements and coordinates corrective actions following inspections and audits.
• Oversees security services, coverage and vendor performance and coordinates with location leadership on security concerns and incident follow-up.
• Manages utility providers, usage and costs and identifies opportunities to improve efficiency and reduce expenditure.
• Collaborates with Design and Construction on new openings and capital projects, providing input on maintainability, equipment, cleaning, security and utilities and coordinating facilities readiness, handover documentation, warranties and service contracts.
• Participates in meetings, workshops and seminars to communicate and gather information required to perform the role.

Qualifications

QUALIFICATIONS

• Bachelor's degree in Facilities Engineering, Engineering, Construction Management or a related field, or equivalent relevant experience.
• 7+ years of progressive facilities or engineering management experience in a large-scale, multi-site operation; supermarket, restaurant, hospitality or other food-service environment experience preferred.
• Demonstrated experience leading distributed facilities and maintenance teams and establishing consistent processes, standards and accountability across locations.
• Hands-on technical knowledge of commercial kitchen equipment, refrigeration and walk-ins, HVAC, electrical, plumbing, building management systems, hoods and fire suppression, elevators and escalators, and other building mechanical systems.
• Working knowledge of federal, state and local building, fire, environmental, workplace safety and life-safety codes, regulations, permitting and inspection requirements, including OSHA requirements.
• Experience with capital planning, asset lifecycle management, total-cost-of-ownership analysis and repair-versus-replace decisions.
• Experience building and managing facilities OPEX and CAPEX budgets, forecasts, business cases and variance reporting.
• Experience leading RFPs, tenders and contract negotiations, including vendor scorecards, MSAs, rate cards and SLAs; demonstrated ability to improve cost, compliance and service efficiency.
• Experience with computerized maintenance management, work-order or asset management systems; strong proficiency with Microsoft Office, particularly Excel and Word.
• Strong leadership, organization, judgment and written and verbal communication skills, with the ability to partner effectively with operational leaders, landlords, vendors and cross-functional teams.
•  Relevant facilities, engineering, safety or trade certifications preferred.

JOB REQUIREMENTS

• Travel as needed to Eataly North America locations.

Compensation:

• $155,000 - $170,000
• Bonus Potential up to 20%
• Daily QSR Comp Meal

Additional Information

Benefits and Perks

• Medical, Dental, Vision Insurance
• Paid Time Off
• Paid Parental Leave
• 401K with match or RRSP
• Bonus program
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• Referral bonus program
• and more!

Eataly is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly’s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions.  If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

Compensation: 155000 to 170000 (USD) (YEARLY)