Delivery Operations Lead

Madhive is the leading independent and fully customizable operating system built to help local media professionals build profitable, differentiated, and efficient businesses. Madhive empowers sales teams to extend their reach into streaming and connects local advertisers with the communities they serve. Madhive’s platform provides the unique ability to reach local audiences at national scale, with premium supply partnerships and end-to-end tools for planning, targeting, and measuring full-funnel campaign outcomes. Powering campaigns for over 30,000 small and medium businesses per day, Madhive is driving the evolution of local media. 

Madhive is looking for an established Delivery Operations Lead who is passionate about accelerating organizational agility and the delivery of end user value by working together with the team at Madhive to transform the digital AdTech space.

The ideal candidate should be someone with 5 or more years of Scrum Master and Agile Coaching experience, including process improvement/implementation, backlog refinement, and team building expertise both within the team and across teams / in scaled models. You are a servant leader through and through, and you have in-the-trenches experience with coaching teams to adapt to change in addition to experience with building and scaling teams, all while being a servant leader to the organization at large. You can spot anti-patterns and coach teams as well as leadership through solutioning. You embody the agile mindset and embrace failures as learning opportunities. Most importantly, you always put people first.

Responsibilities (What You'll Do):

• Cultivate high-performing agile teams with the goal of supporting end-to-end organizational agile maturity, with a focus on learning, increasing autonomy, and self-accountability.

• Organize and facilitate team events: daily stand-up meetings, backlog refinement, sprint planning, retrospectives, and sprint reviews.

• Assemble and review end of sprint metrics with teams and senior leadership, extrapolating anti-patterns, highlighting areas of improvement and providing tactical strategies that guide the team towards iterative and relentless improvement.

• Work with teams to help surface, identify and eliminate impediments that are beyond the team’s ability to remove directly.

• Facilitate conversations and resolve conflict, through persuasion and powerful leading questions guiding the teams towards better ways of working.

• Assist the team in establishing priorities and evaluating trade-off, helping the team to sequence activities that maximize business value.

• Build a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on healing and problem-solving.

• Coordinate the execution of deliverables across multiple Teams with a focus on scaling to manage cross-team dependencies.

• Surface and facilitate the negotiation of technical enablers, NFRs and new feature prioritization between product owners and lead engineers ensuring that architectural stability is evaluated alongside customer functionality.

• Provide coaching and assistance to the product owner ensuring that the product backlog is consistently well refined, organized and maintained.

• Collaborate with other Delivery Leads and the leadership team to continuously refine, and adjust the overall business agility strategy.

• Identify the need for, initiate, and participate in scaling ceremonies and activities as you manage interdependencies across product areas.

Qualifications (Who You Are):

• Bachelor's Degree or equivalent relevant work experience.

• 5+ years of experience as a Scrum Master, Agile Coach or in a similar role required.

• Working experience with software development teams and the SDLC is required (bonus if you’ve served in roles like engineering, QA or DevOps).

• Adept at coaching product managers and development teams on story writing, estimation, refinement, and other agile practices and techniques.

• Proficient knowledge of agile theory, methodology, techniques, rules, and practices, estimating/sizing, planning, reporting, conflict resolution and facilitation.

• Ability to contribute to the direction of the function and provide advice to the team and delivery leadership.

• Excellent interpersonal skills to partner and interact with technical and business stakeholders.

• Strong communication skills, analytical, problem-solving skills, mentoring and facilitation skills.

• Highly organized and motivated.

• Ability to adapt to an ever-changing environment and be a change agent for the team.

• Experience using Atlassian Tools, LucidChart, Figma or similar tools preferred.

• Scaled Agile experience preferred (S@S, LeSS, etc).

• Scrum Master or Agile certification preferred.

• Passionate about agile product development.

• You are an agent of change, motivated by ambiguity and uncertainty, and feel comfortable navigating through that yourself as well as helping others do the same.

• You excel at facilitating, coaching, and mentoring teams towards delivering high impact, high-quality software at a sustainable pace.

• You have a deep understanding of communication, group dynamics and coaching, enabling teams to develop trust and safety.

• You have the understanding and experience of a variety of Agile approaches, and thrive with XP, Scrum, Kanban, Lean UX, Design Thinking and agile product development practices.

• You’re comfortable going off script and facilitating teams through the continued adoption and evolution of Agile approaches, with an emphasis on making it work for the team rather than strict adherence to a guide book.

• You are confident with facilitating backlog refinement and teaching best practices such as predictability, vertically slicing stories, estimation, user story mapping, and capacity planning.

• You are able to demonstrate strategic and tactical patience.

• You are looking for an environment of bi-directional collaborative learning with a commitment to agile maturity.

• You love to support the team using a servant leadership style whenever possible and leading by example.

The approximate compensation range for this position is $140,000-$160,000. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, as well as internal equity among our team.

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We are Madhive

Madhive is a dynamic, diverse, innovative, and friendly place to work. We embrace our differences and believe they fuel our creativity. We come from varied backgrounds and think that’s important. Whether it’s taking ideas from previous lives and applying them in different ways or creating something completely new, we are all trail-blazing team players who think big and want to make an impact. 

We are committed to cultivating a culture of inclusion and collaboration. We welcome diversity in education, culture, opinions, race, ethnicity, gender identity, veteran status, religion, disability, sexual orientation, and beliefs.

Please be advised that we will NOT be using third-party recruiting agencies for this search.