Sales Consultant - New Home Sales

Overview

BREAK GROUND ON A REWARDING CAREER WITH US!

The Sekisui House U.S. team is a proud builder of the SHAWOOD, Richmond American, Woodside, Holt, Hubble, and Chesmar brands.  We take great pride in being a member of Sekisui House, a global leader in homebuilding. This impressive, 60+ year old company has built over 2.6 million new homes designed to reflect and adapt to the changing needs of today's homebuyers. Drawing on Sekisui House's unparalleled history and superior service, we commit ourselves to a future where people around the world can live joyful lives in homes that are safe, secure, stylish and comfortable. 

We encourage a company culture that promotes professionalism, teamwork, health & wellness and work-life balance. If you are a results-driven professional with a passion for success, consider building a career with us.

Positive Work Environment & Culture

• Collaborative Team Culture: Join a supportive environment where teamwork and the open exchange of ideas are highly valued.
• Team Engagement: Participate in a variety of team-building events and social gatherings, such as company outings, holiday celebrations, and regular office socials. We support a healthy work-life balance and recognize the importance of time outside of work commitments. 

Overview & Position Summary

This role serves as the primary sales representative for assigned communities, guiding prospective buyers through the new home selection process while providing an exceptional customer experience. The position manages customer interactions from initial contact through contract completion, ensuring informed decisions and seamless transactions. It collaborates with sales leadership, construction, design, marketing, and operations teams to maintain current knowledge of products, options, timelines, and availability. The role also contributes to community performance by supporting sales targets, maintaining model home presentation standards, and fostering positive customer relationships.

Primary Responsibilities

• Serve as a trusted advisor to prospective homebuyers, guiding them through the home selection and purchase process.
• Conduct community tours, demonstrate model homes, floorplans, and available options, and answer customer questions.
• Prospect and generate new sales leads through referrals, events, marketing initiatives, and online platforms.
• Prepare, review, and process accurate sales contracts and documentation in compliance with company and legal standards.
• Maintain accurate records of customer interactions, lead progression, and contract activity within CRM and sales systems.
• Collaborate with internal teams (Construction, Design, Marketing, and Transactions) to ensure timely and accurate information for buyers.
• Provide weekly updates to homeowners and Realtors on progress of their home purchase.
• Be part of a community team, ensuring that customer service is the top priority and take care of customer concerns.
• Conduct continued Competitive Market Analysis of competitors nearby – monitoring up to date pricing, incentives, options, and inventory levels.
• Monitor customer satisfaction, address post-sale concerns, and escalate issues as needed to ensure resolution.
• Stay informed of market trends, competitor offerings, and community conditions to develop effective sales strategies.
• Perform other duties as assigned.

Education & Experience

Required:

• Bachelor’s degree OR equivalent combination of education and experience.
• Minimum 2 years of experience in home sales, real estate, customer service, or a related field.
• Experience managing customer interactions and completing sales documentation.

Preferred:

• Experience in new home sales, residential real estate, or community development.
• Proficiency with CRM software, sales systems, or contract platforms.
• Experience working in a cross-functional sales environment.

Skills & Competencies

• Strong customer engagement and interpersonal communication skills.
• Broad knowledge of home sales processes, buyer journeys, and product positioning.
• Ability to solve difficult questions using prior experience and analytical thinking.
• High attention to detail in documentation, pricing, and compliance requirements.
• Strong organizational and time-management skills.
• Proficiency with CRM and sales systems.
• Ability to collaborate with construction, design, and marketing partners.
• Adaptability to customer needs, community traffic patterns, and sales activity.
• Ability to influence and guide prospective buyers through decision-making.
• Commitment to providing an exceptional customer experience.

Working Conditions

Work is performed in model homes, community sales offices, and general office environments. Regular movement through community spaces is required, including walking homesites and presenting homes. Weekend work, holiday coverage, and flexible scheduling aligned with community traffic demands are expected. Minimal travel may be required for meetings or training.

Physical Requirements

• Ability to walk model homes, homesites, and community spaces regularly.
• Ability to stand or sit for extended periods during customer interactions and administrative tasks.
• Ability to lift and carry light materials such as brochures, supplies, or signage.
• Ability to use computers, tablets, and communication tools consistently.
• Ability to work in both indoor and outdoor environments as required.

Compensation

• Base Salary: $30.00 per hour while in the training program
• Estimated Annual Compensation with Commissions: $175,000-250,000
• FLSA Status: Non-Exempt
• Bonus Type: None

Comprehensive Benefits Package

We offer a comprehensive benefits package designed to meet the diverse needs of our employees and their families: 

• Competitive Compensation: We provide a competitive compensation structure that rewards performance and results.
• Health & Wellness: Comprehensive coverage includes medical, dental, and vision insurance options, as well as Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• Financial Future: Access a 401(k) retirement savings plan.
• Time Off: Our time-off benefits include vacation, sick leave, paid holidays, and other leave types (bereavement, jury duty, FMLA, military leave).
• Insurance & Protection: Company-provided life insurance, accidental death and dismemberment (AD&D) insurance, and short- and long-term disability coverage are included. An employee assistance program (EAP) is also available. 
• Exclusive Perks & Discounts
• Homeownership & Financing: Take advantage of exclusive home purchase and financing discounts.
• Pet Insurance: Enjoy discounted group pet insurance rates.

If you are ready for more than a job and seek a career with one of the most respected organizations in the industry, we encourage you to connect with us. Please visit our website at www.richmondamerican.com for additional information.

Sekisui House U.S., Inc. is an Equal Opportunity Employer.