Within Capital One, External Affairs (EA) is an organization dedicated to delivering on Capital One’s Mission by strengthening our reputation, deepening our relationships in our communities, managing engagement with the federal bank regulatory agencies, and serving as Capital One’s voice in the legislative and political processes at the federal, state and local levels. The EA organization comprises Community Reinvestment Act (CRA) Strategy & Program Management, Government & Policy Affairs, Regulatory Relations, Corporate Communications, Community Finance, Community Impact & Investment, and EA Strategy & Engagement. Through our teams, we have unparalleled access to a diverse group of motivated changemakers similarly focused on the ingredients for a more perfect future.

The CRA Strategy & Program Management (S&PM) team partners with lines of business across the enterprise to sustain Capital One’s longstanding Outstanding CRA performance. We maintain high data quality and control standards, and develop and support effective strategies with each applicable business. Most importantly, we manage CRA examinations by showing the bank examiners how Capital One effectively responds to the lending, investment, and service needs of the communities where we do business. We convey Capital One’s comprehensive and durable approach to improving the financial well-being of low- and moderate-income people and neighborhoods.

Within CRA S&PM, the Community Development (CD) Qualification team is looking for a self-starting Manager to play a critical role in support of the company’s efforts to continue our track record of outstanding CRA performance. Be the brains behind the scenes to move community development projects and data-related initiatives forward and help us meet our CRA objectives.  Utilize your keen eye for detail to review data, research details, while using your ability to use judgment and make decisions. In addition to digging in the data, this position will allow you to partner and engage with other team members to collaboratively clarify data points to accurately and effectively report findings. Like piecing together a puzzle, this role will allow you to find the details and put them together to tell a very important and compelling Capital One CRA story.

You should consider this role if you’re someone who:

• Lives for highly detailed work and quality control

• Thrives in a dynamic environment managing multiple deliverables at the same time

• Relishes researching and interpreting data from a variety of sources

• Appreciates a balance of working independently and as part of a team

Key Responsibilities:

• Perform analysis of information, manage the collection of documentation, and qualification/validation of Community Development (CD) activities.

• Utilize data management/workflow systems to ensure data integrity and full documentation of CD activities

• Conduct quality assurance/audit reviews to ensure data integrity and process consistency

• Development and/or maintenance of formal process documentation including job aids and other procedural documents

• Participate in efforts to prepare for CRA examinations, internal audits and controls testing

• Participate in and execute special projects and effectively manage assigned deliverables

• Identify opportunities and actively engage in efforts that improve or streamline qualification processes

• Act as a subject matter expert and provide consulting or advisory services to business or internal partners as needed.

• Provide assistance and actively participate in technology-related projects and other initiatives related to regulatory compliance

“We recognize that many life paths can contribute to interest in this role. We value all experience, whether gained in a classroom or through other paths, and invite everyone who meets the qualifications to apply for this role."

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least 3 years experience in compliance, controls, auditing, operational risk management or complex document reviews, or any combination of the five

Preferred Qualifications:

• At least 2 years of experience in the Community Reinvestment Act field, including CD data validation

• At least 2 years of experience with CRA Wiz, other CRA CD Data Management or general data management systems used for validation and reporting

• At least 4 years of experience working in a regulatory, audit, legal, or risk team

• At least 2 years of experience working within matrixed teams to deliver new data & technology products

• Basic understanding of modern data infrastructure and tools, Agile methodologies and AI