Business Support Team Lead

Job Description

Help shape how business support works across AbbVie’s Czech Republic and Slovakia affiliate. As Business Support Team Lead, you will bring activities currently managed across different business units together into one centralized, service-oriented team. You’ll build and develop the team, establish clear processes and standards, and support a consistent, compliant, high-quality experience for colleagues across the affiliate.

Key Responsibilities

• Establish and lead the centralized Business Support operating model, including clear roles, accountability, service standards and effective workload allocation.
• Develop the team and foster a culture focused on responsiveness, quality, collaboration, compliance and continuous improvement.
• Design and implement end-to-end processes, SOPs, workflows and governance. Review existing ways of working to improve consistency, simplicity and control.
• Identify opportunities to standardize, simplify, automate and digitalize processes, and use business needs and stakeholder feedback to guide ongoing improvements.
• Oversee compliant administrative support for meetings, events, sponsorships, speaker engagements, purchasing and other business activities.
• Partner with Compliance, Finance, Procurement and other functions to maintain strong governance and audit readiness.
• Coordinate service-oriented facility and office management, external vendors, and local implementation of Environment, Health & Safety requirements.
• Work with relevant regional and global functions on local security, business continuity and emergency preparedness.
• Oversee support for internal and external meetings and leadership forums, including logistics, vendor coordination, purchasing and invoicing.

Qualifications

• Experience leading business support, shared services, operations or another process-driven service function.
• Demonstrated people leadership experience, including building and developing teams through change.
• Proven ability to design and implement processes and operating models, including SOPs, workflows, governance and service standards.
• A strong end-to-end process mindset and experience driving continuous improvement; experience in optimization, standardization, automation or shared-service transformation is highly desirable.
• Demonstrated experience with compliance processes, as ensuring effective controls and governance will be a fundamental part of this role.
• Experience in facility management, EHS, security or vendor management would be an advantage.
• Strong stakeholder-management skills and the ability to work effectively across functions and countries.
• Structured, analytical and solution-oriented, with attention to detail and an end-to-end perspective.
• Fluent English and Czech and/or Slovak language capability.

Additional Information

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled. 

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