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Full-Time

Nordstrom Counter Manager

Posted on 7/23/2024

Charlotte Tilbury

Charlotte Tilbury

1,001-5,000 employees

Luxury skincare, makeup, and fragrance products

Healthcare
Consumer Goods

Mid

The Woodlands, TX, USA

Category
Customer Success Management
Sales & Account Management
Required Skills
Sales
Communications
Customer Service
Requirements
  • At least 2 years of experience in a similar role within the cosmetics industry.
  • Proven track record of meeting and exceeding sales targets.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Passion for the beauty industry and knowledge of current trends and products.
  • Ability to work in a fast-paced, dynamic environment.
  • Flexibility to work evenings, weekends, and holidays as needed.
  • Must be able to travel to different Nordstrom locations within the designated region.
Responsibilities
  • Lead and manage a team of beauty consultants to achieve sales targets and provide exceptional customer service.
  • Implement sales strategies and promotional activities to drive traffic and increase sales.
  • Coach and develop team members, providing ongoing training and feedback to ensure product knowledge and excellence in customer service.
  • Monitor inventory levels and coordinate with the appropriate departments to ensure product availability.
  • Build and maintain strong relationships with clients to drive customer loyalty and repeat business.
  • Stay up-to-date with industry trends, competitor activities, and new product launches to identify sales opportunities.
  • Collaborate with the Nordstrom store management team to maximize brand exposure and drive sales growth.

Charlotte Tilbury Beauty Ltd. specializes in luxury beauty and skincare products, offering a diverse range that includes skincare, makeup, and fragrances. Their products, such as Charlotte's Magic Cream and Magic Serum Crystal Elixir, are designed to meet the needs of beauty enthusiasts who seek high-quality items. The company operates through a direct-to-consumer model via its website and also partners with major department stores for retail sales. What sets Charlotte Tilbury apart from competitors like Estée Lauder and Dior is its focus on innovative product formulations and strong celebrity endorsements. The goal of Charlotte Tilbury is to provide premium beauty solutions while enhancing customer engagement through personalized services like virtual consultations and loyalty programs.

Company Stage

Acquired

Total Funding

N/A

Headquarters

London, United Kingdom

Founded

N/A

Growth & Insights
Headcount

6 month growth

8%

1 year growth

17%

2 year growth

41%
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Simplify's Take

What believers are saying

  • The launch of the Neuroscents Collection showcases Charlotte Tilbury's commitment to innovation and staying ahead in the luxury beauty market.
  • New store openings in key locations like east London and Glasgow indicate strong growth and expansion potential.
  • Strategic partnerships, such as with F1 ACADEMY, enhance brand visibility and open new marketing avenues.

What critics are saying

  • The competitive luxury beauty market requires continuous innovation to maintain market share against established brands like Estée Lauder and Dior.
  • Expanding physical retail presence involves significant investment and operational risks, especially in uncertain economic climates.

What makes Charlotte Tilbury unique

  • Charlotte Tilbury stands out with its innovative product formulations and celebrity endorsements, setting it apart from other luxury beauty brands.
  • The company's strong online presence and direct-to-consumer model, combined with retail partnerships, provide a diversified revenue stream.
  • Personalized services such as virtual consultations and in-store appointments enhance customer engagement and satisfaction, distinguishing it from competitors.
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