Technical Analyst 5 - Support

Entity: Oracle America, Inc.

Job Duties: Deliver solutions to the Oracle customer base while serving as an advocate for customer

needs. Offer strategic technical support to assure the highest level of customer satisfaction. Create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. Serve as an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. May telecommute. (385.20869)

Employer will accept a Bachelor's degree in Computer Science, Engineering, or related technical field followed by 9 years of progressive, post-baccalaureate experience in job offered or in a Technical Analyst-related occupation. Position requires:

1. Oracle Fusion SaaS applications, including Oracle Human Capital Management (HCM) modules: Core HR, Payroll, Benefits, Compensation, Talent, Learning, and Absence/Time and Labor;

2. Oracle development tools and platforms Oracle technologies, including but not limited to SQL, PL/SQL, Oracle Application Framework, Oracle Fusion Middleware, and Oracle Cloud Infrastructure (OCI), with the ability to read, write, and debug complex queries and scripts;

3. Designing, developing, or implementing diagnostic tools for Oracle applications to support proactive technical issue detection and root cause analysis;

4. SaaS architecture, application lifecycle management, cloud infrastructure, and continuous release models;

5. Interface directly with customers and partners to collect feedback, analyze issue trends, and drive improvements across product support, diagnostics, and training resources;

6. Experience leveraging telemetry or log-based data for product support and performance analysis, including creating monitoring solutions to identify system trends and application performance degradation;

7. Developing or enhancing product support assets, including technical documentation, product knowledge articles, readiness training materials, or automated troubleshooting tools for Oracle Enterprise /SaaS applications; and,

8. Engaging with cross-functional teams, including Development, Product Management, and Support Operations, to advocate for customer-impacting issues and drive product or process improvements within a Oracle Enterprise Applications, and SaaS environment.

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $132,600 to $178,999 per annum. May be eligible for bonus and/or equity.


Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
As part of Oracle's onboarding process and consistent with applicable law, US-based employees are required to complete identity verification, which involves the collection and processing of their biometric information. Accommodations to this requirement may be granted following an individualized assessment.