Dispatch/Alarm Monitor

• Monitor CCTV, intrusion detection, fire alarm, duress alarm, and early warning systems.

• Receive, evaluate, and dispatch emergency and non-emergency calls for assistance.

• Answer and process calls from employees, visitors, security personnel, law enforcement agencies, and the public.

• Maintain effective communication with security personnel, supervisors, and emergency responders.

• Relay critical information accurately and promptly to appropriate personnel.

• Monitor radio communications and document operational activities.

• Control, issue, track, and maintain accountability for facility keys and related security assets.

• Maintain security of assigned communications equipment, work areas, and operational systems.

• Record incidents, alarms, dispatch activities, and other operational events in required logs and records.

• Assist with emergency response coordination and incident management activities.

• Maintain situational awareness of ongoing security operations and facility conditions.

• Perform other duties as assigned.

• High School Diploma or GED required.

• Must be at least 21 years of age.

• Certified to perform dispatcher duties and meet standards established by the Association of Public-Safety Communications Officials (APCO) Institute Emergency Telecommunications program.

• Must possess and maintain a valid state driver's license.

• Ability to communicate clearly and professionally during high-stress and emergency situations.

• Ability to successfully pass required background screening requirements.

Preferred Qualifications:

• Experience working in a dispatch, communications center, alarm monitoring, or emergency operations environment.

• Experience supporting security, law enforcement, military, fire service, or emergency response organizations.

• Experience monitoring CCTV systems, alarm systems, or security technologies.

• Experience utilizing computer-aided dispatch or emergency communications systems.

• APCO, emergency communications, or public safety telecommunications certifications.

Knowledge, Skills and Abilities:

• Knowledge of dispatch operations, alarm monitoring procedures, and emergency communications practices.

• Ability to remain calm and make sound decisions during emergencies and stressful situations.

• Strong verbal, written, and interpersonal communication skills.

• Ability to accurately gather, document, and relay critical information.

• Proficiency with Microsoft Office applications including Word, Excel, PowerPoint, Access, and Outlook.

• Ability to operate computers, telephones, radios, alarm monitoring systems, and standard office equipment.

• Strong organizational and multitasking abilities.

• Ability to maintain accurate logs, records, and operational documentation.

• Ability to follow policies, procedures, and operational directives.

• Commitment to professionalism, attention to detail, and mission success.