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Walgreens

Retail pharmacy chain with health services

Pharmacy Technician Apprentice

PharmacyPosted on Nov 3
Full-timePenfield, NY, USA$17 - $23.25 /hrIn-person

About the Job

Requirements

  • Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
  • Must be willing to work a flexible schedule, including evening and weekend hours.
  • Must earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, PTCB certification is required for promotion to senior technician.

Responsibilities

  • Assist the pharmacist, under direct supervision, in the practice of pharmacy and perform other Pharmacy Department duties in accordance with state and federal regulations and company policies and procedures.
  • Use pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, assist with and coach pharmacy technicians in operating pharmacy systems and cashiers in operating pharmacy cash registers.
  • Model and deliver a distinctive customer experience by engaging customers and patients, greeting them, offering assistance, resolving issues, and answering questions.
  • Share customer-service practices with team members, including greeting customers, making eye contact, showing courtesy, offering proactive help, identifying needs, and providing service until customers are satisfied.
  • Develop strong relationships with valuable customers.
  • Review and comply with the Walgreens Pharmacy Code of Conduct and applicable state, federal, and company policies.
  • Enter patient and drug information accurately; fill prescriptions by retrieving, counting, and pouring medications; verify medicines and check for possible interactions; and assist pharmacists with scheduling and workflow.
  • Immediately report prescription errors to the pharmacist on duty and follow company policies and the Quality Improvement Program.
  • Follow the Good Faith Dispensing policy during applicable prescription-dispensing activities.
  • Register sales on the assigned cash register, collect and handle cash as required, and help customers locate over-the-counter products when possible.
  • Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
  • Correct and resubmit manual third-party prescription-service claims in a timely manner and perform clerical duties as assigned by the Pharmacy Manager.
  • Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; apply asset-protection techniques; and file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
  • May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
  • Assist the Pharmacy Manager and Staff Pharmacist in maintaining relationships with local healthcare providers through provider outreach and engagement with health groups, retirement homes, nursing homes, and other forums.
  • Maintain adequate supplies and ensure the Pharmacy Department is clean, neat, and orderly.
  • Comply with company policies and procedures and maintain respectful relationships with coworkers.
  • Complete special assignments and other tasks as assigned.
  • Attend manager-requested training, earn continuing education credits, and maintain current healthcare and pharmacy knowledge.

Desired Qualifications

  • Six months of experience in a retail environment is preferred.
  • Prior work experience with Walgreens is preferred.
  • Good math skills for accurately counting, measuring, and weighing medications are preferred.
  • Good computer skills are preferred.
  • Knowledge of store inventory control is preferred.
  • PTCB certification is preferred.

About the Company

Walgreens

Retail pharmacy chain with health services

Walgreens is a retail pharmacy network in the United States that sells prescription medications, over-the-counter drugs, health and wellness products, and offers photo services. It operates through a large network of stores and an online platform, enabling customers to order prescriptions or products online and pick them up the same day. Walgreens’ photo service lets customers print photos and create personalized gifts such as photo books, cards, invitations, and other custom items via in-store kiosks or online. The company differentiates itself with a nationwide store footprint, integrated pharmacy and health services, and the ability to deliver convenience through online ordering and same-day pickup. Its goal is to provide convenient access to medications and health-related products while expanding personalized consumer services to improve everyday wellness.

Company size
10,001+
Company stage
Grant
Total funding
$25M
Headquarters
Deerfield, IL
Founded
1901

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