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Full-Time

Senior Solutions Consultant

Professional Services

Confirmed live in the last 24 hours

Hootsuite

Hootsuite

1,001-5,000 employees

Social media management and marketing platform

Consumer Software
Data & Analytics
AI & Machine Learning

Compensation Overview

$66.9k - $80.3kAnnually

Senior

Seattle, WA, USA + 5 more

More locations: Toronto, ON, Canada | Miami, FL, USA | Calgary, AB, Canada | Atlanta, GA, USA | Vancouver, BC, Canada

Flexible work arrangement allows for remote work or a hybrid model.

Category
Data Analysis
Data Engineering
Data & Analytics
Required Skills
Python
R
Tableau
Marketing
Data Analysis
Requirements
  • A technical background with some practical experience in SaaS customer success, account management, or a strategic consulting organization, OR senior-level experience in SaaS customer success, account management, or a strategic consulting organization.
  • Master’s Degree in Applied Statistics, Data Analytics, Economics or Psychology or some other technical-related field OR a university degree in Applied Statistics, Data Analytics, Economics or Psychology would be preferred.
  • Advanced-level competency in compiling and analyzing data to provide customer insights is required.
  • Proficiency with Python/R/Tableau/Advanced Excel Functions (PowerQuery) is preferred.
  • You have prior knowledge of (or willingness to learn) marketing and advertising technology.
  • You have clear verbal and written communication skills.
  • Proactive team player who has fresh ideas when it comes to user adoption and churn mitigation.
  • Enjoys working closely with customers to ensure complete satisfaction.
  • A self-starter who takes the initiative to get things done.
  • Knowledge of industry tools a plus: Khoros, HootSuite, Mavenlink/Kantata, Google applications.
Responsibilities
  • Manage implementation and other client workflows while also configuring complex platform environments according to requirements.
  • Train new and existing client groups on the platform, covering navigation, best practices, use cases and advanced features/functionalities.
  • Engage with customer teams to understand their goals for using Talkwalker and how the platform will fit into their daily work.
  • Work with internal teams to manage relationships with clients and provide excellent customer service.
  • Efficiently deliver enablement training and workshops.
  • Empower customer teams to use our product as independently and as efficiently as possible.
  • Troubleshoot technical issues reported by customers and provide solutions to solve.
  • Design value propositions for new products and use cases.
  • Define & Implement listening and analytics strategies within large enterprise accounts.
  • Act as a digital storyteller communicating the value of Talkwalker products based on company positioning and insights derived from the data during training.
  • Perform other duties as assigned.

Hootsuite is a platform designed for managing social media, helping businesses enhance their online presence and drive growth through effective marketing strategies. Users can create, schedule, and publish content across various social media channels from a single dashboard, making it easier to maintain a consistent online presence. The platform includes features like AI-generated captions and hashtags, which assist users in crafting engaging posts, and a unified inbox that allows for streamlined communication by managing comments and messages from different platforms in one place. Hootsuite stands out from its competitors by offering advanced analytics that provide insights into both paid and organic performance, enabling businesses to measure their social media return on investment effectively. The goal of Hootsuite is to empower businesses of all sizes to optimize their social media efforts, improve customer engagement, and ultimately increase their revenue.

Company Stage

N/A

Total Funding

$240.2M

Headquarters

Vancouver, Canada

Founded

N/A

Growth & Insights
Headcount

6 month growth

0%

1 year growth

3%

2 year growth

-10%
Simplify Jobs

Simplify's Take

What believers are saying

  • The integration with Talkwalker positions Hootsuite as a leader in AI-driven social media insights, potentially driving significant growth and innovation.
  • Hootsuite's recognition in TrustRadius' 2023 Best Of Awards underscores its strong customer satisfaction and market reputation.
  • Strategic partnerships, such as the collaboration with LinkedIn Learning, enhance Hootsuite's educational offerings and user engagement.

What critics are saying

  • The competitive landscape in social media management is intense, with numerous players vying for market share, which could impact Hootsuite's growth.
  • Recent layoffs and leadership changes may lead to internal instability and affect employee morale.

What makes Hootsuite unique

  • Hootsuite's unified social media inbox and AI-powered content generation tools set it apart by streamlining customer engagement and content creation.
  • The acquisition of Talkwalker enhances Hootsuite's social listening capabilities, providing deeper insights and more actionable data than many competitors.
  • Hootsuite's comprehensive analytics, which combine paid, organic, and web metrics, offer a holistic view of social media ROI, a feature not commonly found in other platforms.