Full-Time

Senior Solutions Consultant

Professional Services

Posted on 9/9/2024

Hootsuite

Hootsuite

1,001-5,000 employees

Social media management and marketing platform

Data & Analytics
Consumer Software
Entertainment

Compensation Overview

CA$66.9k - CA$80.3kAnnually

Senior

Seattle, WA, USA + 5 more

More locations: Toronto, ON, Canada | Miami, FL, USA | Calgary, AB, Canada | Atlanta, GA, USA | Vancouver, BC, Canada

Flexible work arrangement allows for remote work or a hybrid model.

Category
Data Analysis
Data Engineering
Data & Analytics
Required Skills
Python
R
Hootsuite
Tableau
Customer Service
Data Analysis
Requirements
  • A technical background with some practical experience in SaaS customer success, account management, or a strategic consulting organization, OR senior-level experience in SaaS customer success, account management, or a strategic consulting organization.
  • Master’s Degree in Applied Statistics, Data Analytics, Economics or Psychology or some other technical-related field OR a university degree in Applied Statistics, Data Analytics, Economics or Psychology would be preferred.
  • Advanced-level competency in compiling and analyzing data to provide customer insights is required.
  • Proficiency with Python/R/Tableau/Advanced Excel Functions (PowerQuery) is preferred.
  • You have prior knowledge of (or willingness to learn) marketing and advertising technology.
  • You have clear verbal and written communication skills.
  • Proactive team player who has fresh ideas when it comes to user adoption and churn mitigation.
  • Enjoys working closely with customers to ensure complete satisfaction.
  • A self-starter who takes the initiative to get things done.
  • Knowledge of industry tools a plus: Khoros, HootSuite, Mavenlink/Kantata, Google applications.
Responsibilities
  • Manage implementation and other client workflows while also configuring complex platform environments according to requirements.
  • Train new and existing client groups on the platform, covering navigation, best practices, use cases and advanced features/functionalities.
  • Engage with customer teams to understand their goals for using Talkwalker and how the platform will fit into their daily work.
  • Work with internal teams to manage relationships with clients and provide excellent customer service.
  • Efficiently deliver enablement training and workshops
  • Empower customer teams to use our product as independently and as efficiently as possible.
  • Troubleshoot technical issues reported by customers and provide solutions to solve.
  • Design value propositions for new products and use cases.
  • Define & Implement listening and analytics strategies within large enterprise accounts.
  • Act as a digital storyteller communicating the value of Talkwalker products based on company positioning and insights derived from the data during training.
  • Perform other duties as assigned.

Hootsuite provides a platform for managing social media, enabling businesses to enhance their online presence and drive growth through effective marketing strategies. Users can create, schedule, and publish content across various social media channels from a single dashboard, which simplifies the management process. The platform includes features like AI-generated captions and hashtags, approval workflows, and performance tracking to optimize social media efforts. Hootsuite stands out from competitors by offering a unified inbox for managing interactions across different platforms, along with tools for automated responses and customer engagement. The company's goal is to help businesses improve their social media performance and customer service while maximizing their return on investment through detailed analytics.

Company Stage

Debt Financing

Total Funding

$240.2M

Headquarters

Vancouver, Canada

Founded

2008

Growth & Insights
Headcount

6 month growth

5%

1 year growth

15%

2 year growth

14%
Simplify Jobs

Simplify's Take

What believers are saying

  • Acquisition of Talkwalker enhances Hootsuite's analytics and social listening capabilities.
  • Growing demand for AI-driven tools aligns with Hootsuite's AI capabilities.
  • Recognition in TrustRadius' 2023 Best Of Awards boosts Hootsuite's market position.

What critics are saying

  • Emerging competitors like TikTok's Symphony Creative Studio challenge Hootsuite's market share.
  • Integration risks exist with the acquisition of Talkwalker.
  • Increasing marketing costs for SMBs may reduce spending on platforms like Hootsuite.

What makes Hootsuite unique

  • Hootsuite offers a unified social media inbox for streamlined customer engagement.
  • The platform provides AI-generated captions and hashtags to enhance content creation.
  • Hootsuite's advanced analytics offer comprehensive insights into social media ROI.

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