systemsGo

IT services, project management, and support

IT Support Engineer

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeSeoul, South KoreaNo salary listed

About the Job

Requirements

A diploma or degree in Computer Science, Information Technology, or a related discipline is preferred.
At least 3 years of experience in IT support or helpdesk, preferably with multinational companies.
Strong troubleshooting skills in Windows operating systems, Office 365, printers, and conference room solutions such as Zoom, Teams, or WebEx.
Basic knowledge of networking, including LAN/Wi-Fi setup, switches, and routers, and server environments including Active Directory, DNS, and DHCP is advantageous.
Experience in vendor management and project coordination is highly desirable.
Ability to work proactively and independently with minimal supervision.
Ability to communicate with both technical and non-technical users.
Native or fluent Korean and business-level written and spoken English are required.

Responsibilities

Provide daily onsite IT support for end users, including troubleshooting Windows desktops and laptops, printers, meeting room systems, and network connectivity.
Serve as the first point of contact for local IT issues, resolving tickets efficiently while ensuring a high level of customer service.
Coordinate and support IT projects such as smart-hand installations, office relocations, and site surveys, and manage vendors.
Liaise with external suppliers, service providers, and internal teams to ensure smooth project delivery.
Maintain and manage the IT equipment lifecycle, including procurement, setup, and troubleshooting.
Document issues, solutions, and project updates for reporting to the Service Delivery Manager.

Desired Qualifications

A diploma or degree in Computer Science, Information Technology, or a related discipline.
Experience in IT support or helpdesk with multinational companies.
Basic knowledge of networking and server environments.
Experience in vendor management and project coordination.

We are looking for our IT Support Engineer in Korea to support multinational clients’ office IT environments. The position reports directly to the Regional Service Delivery Manager, with a dotted-line reporting to the Korea Country Manager. The successful candidate will be a versatile engineer who can provide hands-on technical support for daily IT operations while also coordinating IT-related projects. This role is ideal for someone who is proactive, customer-oriented, and comfortable working independently in a new market setup.

Responsibilities

Provide daily onsite IT support for end users, including troubleshooting Windows desktops/laptops, printers, meeting room systems, and network connectivity.
Act as the first point of contact for local IT issues, resolving tickets efficiently while ensuring a high level of customer service.
Coordinate and support IT projects such as smart-hand installations, office relocations, site surveys, and vendor management.
Liaise with external suppliers, service providers, and internal teams to ensure smooth project delivery.
Maintain and manage IT equipment lifecycle (procurement, setup, troubleshooting).
Document issues, solutions, and project updates for reporting to the Service Delivery Manager.

Qualifications

Diploma/Degree in Computer Science, Information Technology, or related discipline preferred.
3+ years of experience in IT support/helpdesk, preferably with multinational companies.
Strong troubleshooting skills in Windows OS, Office 365, printers, and conference room solutions (e.g., Zoom, Teams, WebEx).
Basic knowledge of networking (LAN/Wi-Fi setup, switches, routers) and server environment (AD, DNS, DHCP) is an advantage.
Experience in vendor management and project coordination is highly desirable.
Proactive, customer-focused, and able to work independently with minimal supervision.
Strong communication and interpersonal skills, with the ability to interact with both technical and non-technical users.
Language requirements: Native/Fluent Korean and business-level English (written and spoken).

We recommend applying directly via BambooHR. If you prefer to email, please send your application to [email protected]

About the Company

systemsGo

IT services, project management, and support

systemsGo provides IT services and professional consulting for businesses, focusing on Tokyo and other parts of Asia. They help companies address IT needs by pairing with clients to reduce costs and boost efficiency, using a team of skilled engineers and project managers who tailor solutions based on each client’s business. Their approach combines training, experience, and a structured process, backed by an online tracking system that gives clients 24/7 visibility into every action taken on their behalf. What sets them apart is a strong emphasis on partnership, a commitment to customer service, top‑quality delivery through rigorous processes, and ongoing accountability and transparency. The company aims to create value for all stakeholders by understanding client needs, delivering practical IT solutions, and continually improving to raise efficiency and reduce costs.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Tokyo, Japan
Founded: 1998

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