Solutions Architect - Managed Services

Manage opportunities and assist sales teams in the preparation, delivery, presentation and negotiation of Managed Services proposals, contracts and pricing.

· Respond to RFP s, RFQ s and proactive bids while working closely with all teams to develop the win strategy, competitor evaluation and creating differentiated value propositions.

· Develop a deep understanding of Blackbox services capabilities and serve as a Managed Services thought leader and SME across the organization.

· Assist in identifying, developing and rollout of new, innovative and exciting service offerings.

· Achieve sales and profit goals through joint account planning, partner teaming (internal & external), on-site client interface/visits, engagement/solution development and implementation support/follow-up.

· Lead the design and execution strategy for multi-site rollouts, ensuring seamless deployment and standardized configurations across diverse geographic locations

· Architect and oversee network refresh projects, working closely with clients to modernize legacy infrastructure while minimizing downtime and business disruption

· Drive infrastructure refresh initiatives, including server, storage, and network hardware upgrades, aligned with evolving business and technology requirements

· Define support models and resource planning for Smart Hands services, enabling on-site technical assistance across various customer environments

· Design scalable and flexible frameworks for on-demand support, including SLA-based engagements to handle ad-hoc technical requirements across IT infrastructure domains

· Provide solution leadership for structured cabling projects, covering both copper and fiber, ensuring compliance with standards and optimal network performance.

· Coordinate and deliver detailed Wi-Fi site surveys, including predictive and physical surveys, to ensure optimal coverage, capacity, and performance for enterprise wireless networks

· Plan and manage Access Point (AP) replacement and refresh projects, ensuring minimal user impact and improved wireless experience across all business-critical areas

KNOWLEDGE, SKILLS & ABILITIES

· Strong business acumen and understanding of clients IT related business goals and challenges to ensure proper translation of the client’s needs into solutions

· Understanding various pricing models such as per port , resource based, ticket based, onsite, remote or Hybrid

· Experience of solutioning on deals involving multi-site rollouts, network refresh projects, Smart Hands services, on-demand support, structured cabling projects (both copper and fiber), Wi-Fi site surveys and Access Point (AP) replacement and refresh projects, etc.

· Strong understanding of Pre-sales/Solutions process and activities with hands-on experience good bid/project management skills ability to manage multiple bids simultaneously

· Ability to develop and deliver technical presentations with customers and tailor content to audience as appropriate. Display sustained energy and determination to meet challenging deliverables within stringent timelines

· Ability to work independently with diverse & global teams and interact confidently with customers and internal stakeholders at all levels

· Strong written and verbal communication skills

· Experience running support teams and/or operations a plus

· Strong experience with Unified Communications and UC Managed Services a plus

EDUCATION AND EXPERIENCE

· Degree in a computer Science and Engineering or equivalent role relevant experience

· 10+ years in a customer/client facing technical role (Pre/Post Sales, Sales Engineering, Consulting, Solutions Architecture, Service Delivery, etc.) with a strong knowledge of various network architectures, virtualization, Cloud, Unified Communications and mobility solutions.

· 5+ years of experience in managed services practice.

· 8+ years of pre-sale experience developing managed IT and/or managed UC services solutions.

· ITSM training and certifications (ITIL,COBIT, etc.) a plus

· Extensive consulting experience, providing large, global customers with strategic and tactical planning for technology solutions.

· Demonstrated and verifiable track record of prior successful customer engagements. Examples of solution designs, statements of work and/or technical project plans are required

· Experience in the development and implementation of IT and/or managed Unified Communications solutions with accountability for end-to-end delivery

· Experience with enterprise OEM such as AVAYA, Cisco, etc. a plus

· Experience leading and/or managing teams a plus

CERTIFICATIONS

Current and valid industry certifications on technology partners,processes in one or more of the following preferred:

· UC and/or Contact Center (AVAYA, Cisco, Genesys, etc.)

· Network (Cisco, Juniper, Extreme, etc.)

· ITIL

KEY TECHNOLOGIES

· Unified Communications

· Network Architecture

· Wireless

· Cyber security