HARMAN International

Produces audio systems, infotainment, enterprise automation

Customer Liaison Quality Engineer - Customer

Quality EngineeringConfirmed live in the last 24 hours

Full-timeCiudad Juárez, Chihuahua, MexicoNo salary listed

About the Job

Requirements

A bachelor's degree is required; Electrical or Mechanical Engineering is preferred.
At least 3–5 years of experience with automotive Tier 1 suppliers is required.
Knowledge of Production Part Approval Process (PPAP) is required.
Practical problem-solving skills are required.
English proficiency at 90% is required.
Knowledge of Measurement Systems Analysis (MSA) is required.
Customer-specific requirements applicable to the account are required.

Responsibilities

Work with customers and the extended Harman team to resolve quality issues resulting from design or manufacturing discrepancies.
Work with multifunctional Operations, Manufacturing, Engineering, and Field Service teams to resolve product complaints.
Own flawless launch and overall quality performance for products delivered to customers.
Manage field containment and rework at customer locations, including product diagnostic tests, assembly-line investigations, and assembly-plant yard-hold management.
Support and maintain policies and practices for manufacturing support of 0-kilometer issues at customer assembly plants and quality situations related to product application in vehicles.
Analyze, compile, review, and regularly report customer quality metrics such as PPM for 0-kilometer performance, and prepare quality-data presentations for Harman and customer management reviews.
Obtain customer approval for manufacturing process changes by supplying supporting data and submitting it in the customer's required format.
Lead problem analysis and improvement efforts using Failure Mode and Effects Analysis, 8D, Kaizen, Lean Manufacturing, and Six Sigma methodologies.
Ensure customer-return information flows to the appropriate teams to address design, hardware and software, manufacturing, packaging, and logistics causes; facilitate issue awareness and deploy countermeasures as lessons learned (Yokoten).
Liaise between the customer and Harman, coordinate internal and external resources, and initiate problem-solving actions to resolve issues and prevent potential quality problems.
Help internal and external contacts resolve product and process problems, and investigate and solve manufacturing-related problems.
Communicate continuously with design and engineering teams during early and launch stages, and lead root-cause analysis and preventive/corrective actions for launch issues through SOP+90.
Interface with Engineering and Operations to ensure new products are transferred to production in accordance with approved data.
Ensure customer-specific requirements are implemented.
Perform Ppk and Cpk studies.
Prepare Production Part Approval Process (PPAP) and other customer-approval documentation for new products.
Continuously update customer portals according to requirements.
Coordinate safe launch plans and PSO activities.
Champion continuous-improvement efforts by researching, recommending, implementing, and administering new or existing quality-assurance processes.
Complete other assigned projects and activities.
Participate in and support quality-systems management, objectives, targets, and programs.

Desired Qualifications

Skill with Microsoft Office, including Word, Excel, Visio, and PowerPoint.
Knowledge of manufacturing disciplines.
Knowledge of electronics.
Experience with ISO 14001 and IATF 16949.
ASQ or CQE credentials, or Six Sigma Green Belt certification.
Ability to specify, develop, and operate specialized equipment used for product analysis.
A strong computer background, including the ability to calculate and analyze data and generate reports.
Knowledge of Statistical Process Control (SPC), Advanced Product Quality Planning (APQP), and Process Failure Mode and Effects Analysis (PFMEA).
Basic knowledge of electricity.
Yellow Belt certification.
For Ford accounts: knowledge of customer-specific requirements including SIM, SUPER-G, SREA, VPP, Covisint, Phase PPAP, Global 8D, MSA, WERS, Ford trainings in FSLI, GSDB Token, and FSCD Service PPAP.
For GM accounts: knowledge of customer-specific requirements including SQMS, SCMS, Covisint, 5 Phases, SPPS, implementation of EPC, EWO, and TWO.
For Stellantis accounts: knowledge of customer-specific requirements including Esupplier Connect website, CQMS, EBSC, 3CPR, AUROS, APQ Supplier Reports, GIM, beStandard, and NCT.
For Toyota accounts: knowledge of customer-specific requirements including SQAM, SKPI, QIMS, A3 Reports, and PCR.
For Subaru accounts: knowledge of customer-specific requirements including Customer Portal, A3 Reports, PCR, and PRC.
For Kia/Hyundai accounts: knowledge of customer-specific requirements including Customer Portal, ISIR, VATZ, 2 Panel–3 Panel, and 4Ms.
For BMW accounts: knowledge of customer-specific requirements including Customer Portal B2B, LPKM, PPM, 8D, IPQ, Part Quality, and Production.
For Mercedes accounts: knowledge of customer-specific requirements including Daimler Supplier Portal, Argus, Certus, DocMaster, PIA, SQMS, and START.

Introduction: A Career at HARMAN Automotive

We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. At HARMAN Automotive, we give you the keys to fast-track your career.

• Engineer audio systems and integrated technology platforms that augment the driving experience
• Combine ingenuity, in-depth research, and a spirit of collaboration with design and engineering excellence
• Advance in-vehicle infotainment, safety, efficiency, and enjoyment

What You’ll Be Part Of

The Customer Liaison Quality Engineer will work with our customer and extended Harman team to resolve quality issues resulting from design and/or manufacturing discrepancies.

Work with multifunctional teams (Operations, Manufacturing, Engineering, Field Service) to drive resolution for product complaints.

Flawless launch responsibility overall quality performance of the product we deliver to our customers.

How You’ll Make An Impact

Responsible for field containment and rework activities at customer locations, such as product diagnostic tests, assembly line investigations and assembly plant yard-hold management.
Support and maintain policies and practices related to manufacturing support of 0km issues at customer assembly plants and quality situations related to product application in vehicles.
Analyze, compile, review and regularly report customer quality metrics such as PPM for 0km performance. Prepare presentations from quality data for reviews by both Harman and customer management groups.
Obtain customer approvals for manufacturing process change(s) by providing supporting data for the change(s) and submitting to customer in their required format.
Lead problem analysis and improvement efforts by applying the use of modern quality tools such as FMEA, 8D, Kaizen, Lean Manufacturing principles and Six-Sigma methodologies.
Ensure information flow related to customer returns to appropriately address design (hardware and software), manufacturing, packaging and logistics causes. Facilitate awareness of issues and deploy countermeasures as lessons learned (Yokoten).
Liaison between Customer and Harman. Coordinates activities of internal and external resources. Serves as resource for problem solving by initiating actions to address issues and prevent potential quality problems.
Assist internal and external contacts to resolve product and process problems. Investigate and solve manufacturing-related problems.
Continuous communication with design and engineering team during early and launch stages and also leader for Root Cause analysis and PCAs for Launch issues and SOP+90
Interface with Engineering and Operations to ensure transfer to Production of new products are in accordance with approved data.
Assure customer specific requirements are implemented.
Perform Ppk – Cpk studies.
PPAP or any other customer approval documentation for new products
Continuous updating customers portals according to requirements
Safe lunch Plan coordination activities
PSO coordination activities
Champion continuous improvement efforts. Researches, recommends, implements and administers new and/or existing quality assurance processes.
Complete other projects and activities as assigned
Participates and provides support related with quality systems management, objectives, targets and programs.

What Makes You A Strong Fit

Integrity, Innovation, Inclusion, Teamwork & Respect, Excellence.
Minimum education: Bachelor’s degree, with a preference for Electrical or Mechanical Engineering
Minimum 3-5 years experience with automotive T1
PPAP
Practical problem solving
English 90%
MSA
Excellent interpersonal, organizational, verbal and written communication skills
Customer specific requirements (applicable).

Bonus Points if You Have

Skilled in Microsoft Office including Word, Excel, Visio and PowerPoint
Manufacturing discipline
Electronics Knowledge
ISO 14001 and IATF 16949 Experience
Certifications/Licenses: ASQ, CQE, Six Sigma Green Belt
Ability to specify, develop and operate specialized equipment used for product analysis.
Strong computer background with ability to calculate and analyze data, generate reports
SPC
APQP
PFMEA
Basic Knowledge of electricity
Yellow Belt
For Customer Ford
Knowledge of Customer Specifics Requirements that includes: SIM, SUPER-G, SREA, VPP, Covisint, Phase PPAP, Global 8D, MSA, WERS, Ford Trainings in FSLI, GSDB Token, FSCD Service PPAP
For Customer GM
Knowledge of Customer Specifics Requirements that includes: SQMS, SCMS, Covisint, 5 Phases, SPPS, Implementation of EPC, EWO, TWO
For Customer Stellantis
Knowledge of Customer Specifics Requirements that includes: Esupplier Connect website, CQMS, EBSC, 3CPR, AUROS, APQ Supplier Reports, GIM, beStandard, NCT.
For Customer Toyota
Knowledge of Customer Specifics Requirements that includes: SQAM, SKPI, QIMS, A3 Reports, PCR
For Customer Subaru
Knowledge of Customer Specifics Requirements that includes: Customer Portal, A3 Reports, PCR, PRC,
For Customer Kia/Hyundai
Knowledge of Customer Specifics Requirements that includes: Customer Portal, ISIR, VATZ, 2 Panel – 3 Panel, 4Ms
For Customer BMW
Knowledge of Customer Specifics Requirements that includes: Customer Portal B2B, LPKM, PPM, 8D, IPQ, Part Quality and Production
For Mercedes
Knowledge of Customer Specifics Requirements that includes: Daimler Supplier Portal, Argus, Certus, DocMaster, PIA, SQMS, START

Things To Know

Willingness to work in an office.
Successfully complete a background investigation and drug screen as a condition of employment.

What You Can Expect

Access to employee discounts on HARMAN and Samsung products (including JBL, Harman / Kardon, AKG, and others)
Learning and development opportunities through our award-winning HARMAN University programs
Wellness benefits designed to support your overall well-being
An inclusive and diverse work environment that supports both your professional and personal development

#LI-EB1

About HARMAN: Where Innovation Unleashes Next-Level Technology

Ever since the 1920s, we’ve been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected.

Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today’s most sought-after performers, while our digital transformation solutions serve humanity by addressing the world’s ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other.

If you’re ready to innovate and do work that makes a lasting impact, join our talent community today!

Important Notice: Recruitment Scams

Please be aware that HARMAN recruiters will always communicate with you from an '@harman.com', ‘@careers.harman.com’ or ‘@harmanglobal.avature.net’ email address. We will never ask for payments, banking, credit card, personal financial information or access to your LinkedIn/email account during the screening, interview, or recruitment process. If you are asked for such information or receive communication from an email address not ending in one of the above email domains about a job with HARMAN, please cease communication immediately and report the incident to us through: [email protected].

You Belong Here

HARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you – all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want.

HARMAN is proud to be an Equal Opportunity employer. HARMAN strives to hire the best qualified candidates and is committed to building a workforce representative of the diverse marketplaces and communities of our global colleagues and customers. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. HARMAN attracts, hires, and develops employees based on merit, qualifications and job-related performance.(www.harman.com)

HARMAN is committed to providing reasonable accommodations to applicants with disabilities. If you need assistance or an accommodation during the application process, please contact us at [email protected]. Requests will be considered on a case-by-case basis in accordance with applicable law.

About the Company

HARMAN International

Produces audio systems, infotainment, enterprise automation

Harman International is a global leader in audio and connected technologies, serving automotive, consumer, and enterprise markets. It designs, manufactures, and markets a broad range of products, including audio systems, infotainment solutions, and enterprise automation. The company’s products work by integrating high-quality audio hardware with connected services and software—think car infotainment systems, premium home and portable audio, and enterprise automation tools—often featuring well-known brands such as JBL, Harman Kardon, and AKG. Harman competes by leveraging its diverse brand portfolio, global reach, and emphasis on smart experiences and seamless connectivity across devices and vehicles, along with substantial investment in research and development. Its goal is to remain a leading provider of audio and connected technology, delivering integrated solutions that enhance entertainment, connectivity, and productivity for consumers and businesses alike.

Company size: 10,001+
Company stage: Acquired
Total funding: $8B
Headquarters: Stamford, CT
Founded: 1980

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