Full-Time

Customer Support Associate

Confirmed live in the last 24 hours

Sure

Sure

201-500 employees

Digital insurance solutions and advisory services

Consulting
Fintech
Financial Services

Entry, Junior

Remote in USA

Category
Customer Support
Customer Success & Support
Required Skills
Customer Service
Requirements
  • 1+ year(s) experience in a customer service or support facing role or contact center environment.
  • Experience using productivity software (G-Suite, Zoom, FreshDesk).
  • A natural inclination to work within a culture that is fast-paced and dynamic.
  • You pride yourself in your ability to provide white-glove service to your customers.
  • Excellent problem solving skills and proactiveness in finding solutions.
  • All-around team player, self-starter, and problem solver.
  • Willingness to learn and grow.
Responsibilities
  • Provide an unparalleled customer support experience via phone, text, and email.
  • You’ll spend your day dedicated to exceeding the expectations and requirements of our customers.
  • Process customer service requests quickly and thoroughly.
  • Collaborate with our customers on topics such as billing, contact information, payment requests and policy level adjustments.
  • Responsibilities include, assisting in process improvement and supporting all aspects of our insurance sales funnel.
  • On an as needed basis, you may also participate in various projects as we develop the best ways to scale for growth.

SureApp specializes in creating digital insurance programs that simplify the process of launching new insurance products. Their main service, Connect, enables businesses to offer instant insurance through their existing online and mobile platforms, making it easy for customers to access coverage. SureApp differentiates itself by acting as a strategic partner, providing not only technology solutions but also advisory services for companies new to the insurance market or those with innovative ideas. Their goal is to help businesses transition smoothly into the digital insurance landscape, allowing them to focus on improving customer experiences while SureApp handles the complexities of insurance technology.

Company Stage

Series C

Total Funding

$137.8M

Headquarters

Santa Monica, California

Founded

2016

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

3%
Simplify Jobs

Simplify's Take

What believers are saying

  • Embedded insurance solutions are gaining traction, expanding Sure's market reach.
  • API-driven platforms enable faster integration, aligning with Sure's technology offerings.
  • Demand for digital transformation in insurance presents growth opportunities for Sure.

What critics are saying

  • Increased competition from new insurtech startups could dilute Sure's market share.
  • Rapid technological advancements may require continuous R&D investment for Sure.
  • Potential regulatory changes could impose additional compliance costs on Sure.

What makes Sure unique

  • Sure's Anywhere Insurance offers customizable, market-ready insurance products for carriers and brands.
  • Sure's enterprise SaaS Platform accelerates digital transformation without additional IT resources.
  • Sure's advisory services help companies launch innovative digital insurance programs.

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Benefits

Medical, dental, & vision

Unlimited PTO

401k

Equity

Parental leave

Mental health breaks