Customer Support Associate
Posted on 1/30/2024
INACTIVE
Sure

201-500 employees

API-based digital insurance programs
Company Overview
Sure's mission is to make digital insurance available to every consumer not only by offering insurance, but also powering the digital platforms behind the most sophisticated insurance brands and carriers. The company has created an insurance platform that provides best-in-class technology for rating, quote and binding, policy issuance, premium collection, CRM policy administration, reporting, and more.
Data & Analytics
Fintech
B2B

Company Stage

Series C

Total Funding

$123.1M

Founded

2016

Headquarters

Santa Monica, California

Growth & Insights
Headcount

6 month growth

0%

1 year growth

16%

2 year growth

108%
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Zendesk
Customer Service
CategoriesNew
Customer Success & Support
Requirements
  • 2-3 years experience in a customer service or support facing role or contact center environment
  • Experience using productivity software (G-Suite, Zoom, Zendesk)
  • Ability to work within a fast-paced and dynamic culture
  • Excellent problem-solving skills and proactive in finding solutions
  • Team player, self-starter, and troubleshooter with a willingness to learn
Responsibilities
  • Provide an elevated customer experience across channels including phone, text, and email
  • Exceed the expectations and needs of customers
  • Become a subject matter expert on specific insurance requests and respond with quick, accurate and comprehensive answers
  • Collaborate with customers on topics such as billing, account information, documents, and policy changes
  • Assist in building out new processes and supporting all aspects of the insurance sales funnel
  • Participate in various projects and conversations for finding the best ways to scale for growth
Desired Qualifications
  • Prior experience in insurance (or a Property and Casualty License)
  • Conversational Spanish